Garden Crossings→
Customer Service Representative – Zeeland, MI at Garden… · Zeeland…
Skills
Job Description
Company Description
Garden Crossings is a retail & online garden center for beginners and experts alike, looking for quality and selection as well as new and unusual plants. We exist to cultivate and share our passion for gardening with our customers while teaching them how to be successful gardeners.
Job Description
Customer Service Representative
PLANT (ANNUALS, PERENNIALS, & SHRUBS) KNOWLEDGE IS A MUST
Create a friendly and welcoming environment by greeting and offering assistance to customers by phone. You are the voice of Proven Winners and Garden Crossings to the customer ensuring they remain the top priority while balancing tasks and routines.
Plant Knowledge is a Must!
Responsibilities
Provide superior and professional customer service to our Mail Order Customers
Answering Phone calls, great all customers warmly, assisting in a friendly, courteous manner, and efficiently resolving customer’s questions and requests
Delivers the highest level of customer service through effective problem-solving. Resolve order problems.
Complete placement of orders accurately and effective while engaging with the customer Complete placement of orders accurately and effective while engaging with the customer
Handle complaints and provide appropriate solutions. Replace/Refund based on approval.
Assist with refunds or replacements as directed by the manager.
Notify customers by email of any backorders.
Keep records of all customer interactions making sure to provide accurate and complete information in order.
Flexible and willing to cross-train and work in other areas, as needed
Position Details:
Discounts In Our Store
A casual and family-friendly working environment
Qualifications
Requirements
Knowledge of plants
Ability to get things done quickly
Positive Attitude & Patience
Dependable and good work ethic
Phone and listening skills, Good communication
Attention to detail
Adaptability
Ability to multi-task, prioritize and manage time
Exceptional sales and customer service skills
Preferred:
2 years of Customer Service experience preferred
Plant Knowledge is a must!
4-5 days March- October, 2-3 days November-February
Additional Information
All your information will be kept confidential according to EEO guidelines.