Sales Operations Specialist at Gap International in Springfield, PA

ABOUT THE ROLE

We are seeking a highly motivated Sales Operations Specialist to support our growing Business Development division. In this pivotal role, you will manage and optimize sales systems and processes, support lead outreach and CRM activities, deliver actionable insights through data analysis, and collaborate across teams to drive alignment and execution of strategic objectives.

ABOUT GAP INTERNATIONAL

Gap International is a global performance consulting company that works with executives and their organizations to produce extraordinary business results in the ever-changing marketplace. We specialize in helping leaders articulate and fulfill the boldest possible future for their business, creating breakthrough outcomes and aligning the organization’s actions to be consistent with that future. For nearly 50 years, Gap International has worked with over 50,000 executives in 1,500 organizations across 65 countries—from CEOs and executives of Fortune 1000 companies to entrepreneurs. Gap International has experience in every major industry sector, including manufacturing, retail, energy, FMCG, pharmaceuticals, healthcare, technology, telecommunications, and financial services.

RESPONSIBILITIES

CRM & Data Management

• Own and maintain CRM integrity, ensuring accurate data capture, pipeline hygiene, lifecycle tracking, and system adoption.
• Configure, update, and document CRM processes (D365) to support sales and business development workflows.
• Support tool adoption, troubleshoot issues, and act as the primary point of contact for system inquiries.

Pipeline Management & Outreach Operations

• Assist with outbound lead engagement strategies, sequencing, reach out templates, and targeted communication aligned with division goals.
• Help qualify, categorize, and track inbound and outbound leads; ensure timely follow-ups and CRM updates.
• Supporting the organization with prospecting cold leads & identifying past client/warm leads that are aligned with company strategy
• Oversee the sales process with clients from initial introduction through the transition to delivery

Reporting & Analytics

• Develop PowerBI dashboards, reports, and scorecards tracking sales performance, pipeline health, conversion metrics, and trends.
• Provide insights that guide decision-making for leadership, spotlight opportunities for improvement, and highlight process inefficiencies.

Process Optimization & Documentation

• Identify and implement process improvements to streamline workflows, automate repetitive tasks, and boost operational efficiency.
• Document sales procedures, best practices, and playbooks to support consistency across the business development and broader sales organization.

REQUIREMENTS

• 3-5 years of sales, sales operations, business operations, or related experience.
• Background in consultative/ relationship-based sales with hands-on responsibility for pipeline management, client engagement, and account follow-through.
• Strong CRM experience (ideally D365) with proven data and process ownership.
• Solid analytical skills and comfort presenting data visuals, metrics, and insights to drive decisions.
• Proficient with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint, D365, etc)

GAP INTERNATIONAL ASSOCIATES

• Purposeful people at work impacting companies around the world
• People who thrive in a learning environment and enjoy learning, growing, and performing at their best; energized to continually push beyond their comfort zone
• Comfortable with ambiguity; eager to take on things they don't know how to do
• Curious and flexible when it comes to their own growth and development, as well as receptive to coaching and feedback to maximize their potential
• Willing to communicate and contribute thoughts, insights and new ideas to senior leaders both internally and externally

WHAT WE OFFER

• Purpose-driven work
• An unmatched culture and commitment to ongoing growth and development
• Highly competitive health benefits
• Generous 401k
• Bonus based on company and individual performance
• Tuition reimbursement
• International travel opportunities

Gap International associates are based out of our corporate office in the Philadelphia metropolitan area. In order to be considered for this role, applicants should be legally authorized to work in the US.

Gap International is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need, and all qualified candidates will receive consideration.