Project Manager, Store Operations Technology at Gap Inc. · San…

Project Manager, Store Operations Technology Location: SF - 2 Folsom About the Role The Project Manager of Store Capabilities drives the execution and continuous improvement of store-facing technology, tools, and operational initiatives across Gap Inc. stores. This role is responsible for delivering scalable solutions that improve store execution, enhance the associate experience, and support commercial outcomes. The Project Manager partners cross-functionally with Technology, Product, Field Leadership and Store Operations to ensure initiatives are clearly defined, effectively communicated, and successfully adopted in the field. Acting as the voice of the field, this role ensures that strategies translate into practical, executable solutions that drive consistency and performance at scale. What You'll Do Key Responsibilities Behaviors •Center on the Customer: Keeps the customer and associate experience at the center of decisions and solutions •Create with Curiosity: Seeks to understand, simplify, and improve how store capabilities show up for teams and customers •Collaborate with Candor: Builds strong partnerships across teams, functions, and brands to deliver results •Drive What Matters: Focuses on high-impact work and takes ownership for outcomes Who You Are •Bachelor’s degree or equivalent experience in retail operations, business, or related field •3–5+ years of experience in retail operations, store technology, or project/program management •Experience executing cross-functional initiatives in a fast-paced, multi-brand or multi-channel environment •Strong analytical and problem-solving skills with the ability to translate insights into action •Effective communication and influencing skills across all levels of the organization •Proven ability to manage multiple priorities and deliver results in ambiguous environments •Proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with AI and reporting tools preferred •Retail store experience or strong understanding of store operations preferred