CRM Coordinator LATAM at Galderma in São Paulo, São Paulo, Brazil

CRM Coordinator LATAM Location: São Paulo Com um legado único em dermatologia e décadas de inovação de ponta, a Galderma é a líder emergente na categoria de dermatologia, presente em aproximadamente 90 países. Oferecemos um portfólio inovador baseado na ciência de marcas premium e serviços que abrangem todo o espectro do mercado de dermatologia em rápido crescimento através de Estética Injetável, Cuidados Dermatológicos e Dermatologia Terapêutica. Desde a nossa fundação em 1981, dedicamos nossa atenção e paixão ao maior órgão do corpo humano - a pele - atendendo às necessidades individuais de consumidores e pacientes com resultados superiores em parceria com profissionais de saúde. Porque entendemos que a pele em que estamos molda nossas vidas, estamos avançando na dermatologia para cada história de pele. Procuramos pessoas que se concentrem em obter resultados, abracem a aprendizagem e tragam uma energia positiva. Eles devem combinar iniciativa com um senso de trabalho em equipe e colaboração. Acima de tudo, devem estar apaixonados por fazer algo significativo para os consumidores, pacientes e profissionais de saúde que atendemos todos os dias. Nosso objetivo é capacitar cada funcionário e promover seu crescimento pessoal, garantindo ao mesmo tempo que as necessidades comerciais sejam atendidas agora e no futuro. Em toda a nossa empresa, abraçamos a diversidade e respeitamos a dignidade, a privacidade e os direitos pessoais de cada funcionário. Na Galderma, damos ativamente às nossas equipes motivos para acreditar em nossa ousada ambição de nos tornarmos a principal empresa de dermatologia do mundo. Com a gente, você tem a oportunidade definitiva de adquirir novas e desafiadoras experiências de trabalho e criar um impacto direto incomparável. Descrição adicional do cargo About Galderma Galderma is the leading company dedicated exclusively to dermatology, with a presence in approximately 90 countries. We provide an innovative, science-based portfolio of premium brands and services that cover the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Since our founding in 1981, we have focused our passion on the largest organ of the human body — the skin — addressing the individual needs of consumers and patients with superior outcomes, in partnership with healthcare professionals. We are advancing dermatology for every skin story, because we understand that the skin we are in shapes our life stories. Working at Galderma At Galderma, you will have the ultimate opportunity to gain transformative work experiences. We are committed to meeting the individual needs of consumers and patients, delivering superior results in partnership with healthcare professionals. Within our company, we embrace differences and respect the diversity, privacy, and personal rights of every employee. We are committed to maintaining a respectful and inclusive workplace. We take pride in our dedication to diversity and inclusion and want to ensure that the people we do business with know, share, and respect our standards. If you are looking to put your ideas into action, make a difference, and live your purpose, this is the place for you. Opportunity – Key Responsibilities What you will do: The LATAM CRM Coordinator is responsible for executing customer relationship management strategies across the Latin American region, ensuring strong adoption and measurable business impact. This position focuses on leveraging business intelligence, deepening customer understanding, optimizing CRM ecosystems, and drive commercial, marketing, and customer experience performance. This role ensures that CRM operations are robust, aligned globally with the Strategic Plan, and tailored to LATAM business needs. Additionally, the position leads to the implementation, enhancement, and continuous optimization of global CRM platforms (including Veeva and Salesforce) and tools that support sales excellence, marketing activation, and customer lifecycle management. The role must deeply understand LATAM business realities, market dynamics, and operational needs while strictly adhering to global technologies, architecture principles, and corporate CRM standards to ensure full alignment and harmonization. Key Responsibilities 1. Governance & Architecture - Execute and localize the CRM strategy for LATAM, ensuring alignment with global frameworks and regional business priorities. - Ensure high standards of data quality, accuracy, compliance, and governance across all LATAM systems and processes. - Collaborate with global teams to implement unified data models, taxonomies, architecture and integration standards. - Oversee the ingestion, transformation, and availability of data from CRM sources. - Ensure LATAM solutions leverage and comply with global data architectures, integration patterns, and platforms to support CRM. 2. Analytics, Insights & Performance Optimization - Lead the development of dashboards, KPIs, and analytical frameworks. - Translate complex data into insights. - Support forecasting, segmentation, sales, targeting, and ROI modeling. - Identify growth opportunities. - Ensure analytics initiatives drive business value. 3. CRM Management & Customer Lifecycle Excellence - Act as regional business owner for CRM capabilities across LATAM, ensuring adoption of global CRM strategies, templates, and best practices. - Ensure workflows and automations support engagement. - Execute global customer lifecycle management strategies within LATAM markets and provide structured feedback to Global CRM teams. - Lead CRM adoption initiatives. 4. Cross‑Functional Leadership & Stakeholder Partnership - Act as regional point of contact. - Build relationships with cross‑functional teams. - Align with global CRM teams. - Manage vendors and external partners. 5. Team Leadership & Capability Development - Support the building and lead a high‑performing CRM team (currently NON-FTE) - Drive data literacy and CRM capabilities. - Foster innovation. 6. Compliance, Security & Risk Management - Ensure compliance with global privacy standards and local regulations. - Implement data protection practices. - Conduct audits and risk assessments. 7. Budget & Vendor Management - Support the management of regional CRM budget. - Identify cost optimization opportunities. - Ensure vendor performance. 8. IT Operations, Service Governance, Prioritization, and Performance Oversight - Ensure ITIL practices across incident, problem, change, request. - Track and control regional ServiceNow tickets. Oversee regional service performance, prioritization, and SLA adherence through ServiceNow, acting as the business escalation point for critical issues. - Partner with global support teams. - Improve operations using ServiceNow metrics. 9. Project Management - Develop and implement new product launch for Mexico and Brazil - Be the project manager for CRM projects in the region. Education: Bachelor's or Master's degree in a related field. Fluent in English and Spanish What We Offer - Inclusive and diverse environment. - Hybrid work model. - Access to learning and development. - Fast‑paced and empowering culture Additional Information BENEFITS: • Meal and Food Allowance • Mobility Allowance / Parking • Life Insurance • Medical Assistance • Dental Assistance • Childcare Assistance • Annual Bonus • Private Pension Plan • Pharmacy Agreement • Wellhub • Birthday Day Off • Paternity Leave – 30 days • Maternity Leave – 6 months • Discount Club • 100% subsidized company products • Home Office • Short Friday