IT Support Engineer at Galaxy in New York, NY

Summary: Galaxy is a global leader in digital assets and data center infrastructure, delivering innovative solutions at the intersection of finance and technology. The IT Support Engineer will provide high-quality support to employees, manage hardware and software issues, and collaborate with various teams to ensure smooth IT operations. Responsibilities: - Provide high-quality deskside and remote support to Galaxy employees for hardware, software, and network issues - Deliver white-glove support to executive users while proactively improving their technical experience - Perform laptop and mobile device imaging, configuration, and deployment (macOS, Windows, and iOS) - Handle onboarding/offboarding, device provisioning, asset tracking, and SaaS administration - Partner with Security, Engineering, and Infrastructure teams to ensure smooth IT operations in a highly technical, fast-paced environment - Collaborate with global support teams to refine shared processes, establish standards, and improve efficiency - Develop lightweight tools or scripts to automate repetitive workflows and reduce ticket volume (a plus, not a core expectation) - Participate in an on-call rotation and assist with off-hours projects as needed Required Qualifications: - An early-career professional in a technical support or helpdesk role, including deskside or trade floor experience - A degree in Computer Science, Engineering, or a related field - Experience with scripting languages: Python, Bash, PowerShell, etc - Strong understanding of operating systems (macOS, Windows) and networking fundamentals (TCP/IP, DNS, DHCP) - Experience with SaaS administration and mobile device management (MDM) tools such as Jamf or Intune - Hands-on experience supporting Microsoft 365 environments, including Outlook, OneDrive, and related productivity tools - Excellent customer service skills — patient, proactive, and positive under pressure — with a strong sense of ownership and follow-through - A strong communicator with a service-oriented mindset, comfortable supporting a range of users including executives and traders - A natural curiosity for how systems work—and how they break - Detail-oriented, self-starter who thrives in a fast-paced environment Preferred Qualifications: - Exposure to Git, APIs, RESTful services, or automation frameworks - Familiarity with SaaS platforms like Slack, Zoom, Box, and Atlassian tools Required Skills: Technical Support, Scripting Languages, Operating Systems, SaaS Administration Important Skills: Customer Service, Networking Fundamentals Nice-to-Have Skills: Communicator, Natural Curiosity, Detail-oriented, Self-starter Benefits: Flexible Time Off (i.e. unlimited paid vacation days), Company paid Holidays (11), Company paid sick leave, Company-paid health and protective benefits for employees, partners, and other dependents, 3% 401(k) company contribution, Generous paid Parental Leave, Free virtual coaching and counseling sessions through Headspace, Free daily snacks in-office