Assistant Venue Manager | Chadstone Precinct at Funlab · Melbourne

Be yourself.Love, Funlab.If you're looking for a role that's anything but ordinary, you've come to the right place.Located in the heart of Melbourne's EPIC Chadstone precinct, our venues are home to some of the most exciting entertainment experiences in the country. From sinking putts at Holey Moley, belting out strikes at Strike Bowling, unleashing your inner child with the arcade games at Archie Brothers, stepping into immersive challenges at Hijinx Hotel, or throwing it back with retro gaming at Playback 96, there's never a dull moment. Together, our huge Chadstone team create a one-of-a-kind entertainment destination where guests come to play, celebrate and make memories.As an Assistant Venue Manager, you'll have the opportunity to be part of a high-energy precinct that brings together multiple brands, diverse teams and thousands of guest experiences every week. It's the perfect environment for someone who loves people, thrives in a fast-paced setting, and is passionate about creating unforgettable moments.Behind all of this fun is Funlab, the world's premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. Across eight unique brands, 50+ venues throughout Australia, Aotearoa (New Zealand) and North America, and more than 2,000 incredible Motherfunners, we're on a mission to create remarkable experiences while making a positive impact on our people, communities and planet.We're proud of the kind, safe and inclusive workplaces we've built, where people can be themselves, learn new skills, grow their careers and have a whole lot of fun along the way.Why Work with Us? Advance your career with a powerhouse in the entertainment industry Personalised development tailored to you, plus the chance to learn from some of the best in the biz A people-first culture that prioritises upskilling, growth, and setting our Motherfunners (aka our amazing team) up for success Extra time off! Enjoy four additional paid leave days just for you Focus on wellbeing and mental health support; partnership with Headspace, EAP access, Inclusiveness initiatives, Pride, Women and Neurodiversity employee network groups as well as access to gender affirmation leave Play on us! Enjoy free activities for yourself and a pal across ALL Funlab brands - because work should come with perks! And most importantly…because we’re just that AWESOME! 😎 What You'll Do Lead with Energy: Be a hands-on, guest-focused leader who motivates your team to create unforgettable experiences Boost Revenue: Run amazing shifts, drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests Create WOW Spaces: Transform our venue into the ultimate FUN destination Support Your Team: Inspire and coach a high-energy team of customer service, bartender and function host pros Handle Operations: Take on front of house & back of house portfolios like rosters, training, P&L management, forecasting, and more Cultivate Culture: Build a collaborative, inclusive vibe that makes coming to work exciting Grow and Shine: Develop your skills and those of your team while mastering all aspects of a bustling entertainment venue As we are a seven day a week business, you must be available to work nights and weekends What You've Got Minimum 1 year people management experience A valid RSA and Working with Children Check Availability to work nights and weekends. After all, that’s where the action is at! An obsession with providing the best guest experiences Experience in driving revenues on shift Proactive, with a sense of urgency and a positive can-do attitude Excellent written and verbal communication skills Well organised planner who works well under timeline pressures and tackling multiple priorities Capable problem-solver and thinking on your feet Proven ability to build and manage relationships with different stakeholders A desire to show off what you've got and what heights you can take the business! Keen? If you're curious to explore, energetic about guests, and heart-working for our fun-loving communities, Funlab is the place for you – and you’re the Motherfunner for us! Don’t self-reject! We know that women and people in underrepresented communities lean towards applying to roles where they tick all the ‘What You’ve Got’ items, at Funlab we hire for attitude, not skills, so don’t rule yourself out just yet, you might be the Motherfunner we’re looking for!