Specialist - Commercial Banking Product… at Fulton Bank · Lancaster

Overview

The Specialist serves as the technical bridge between commercial banking products and clients' enterprise systems. Works directly with corporate and institutional clients to design, configure, and implement integrations that enable seamless use of Fulton's treasury and cash management solutions. This role blends deep technical expertise with client-facing communication skills to become a trusted advisor who understands both the banking product suite and the client's IT ecosystem, ensuring smooth onboarding, secure data exchange, and optimal product performance.

Responsibilities

• Serve as the primary technical contact for commercial banking product integrations during client onboarding and implementation.
• Assess client IT environments, including ERP systems, authentication methods (SSO/SAML/OAuth), and file transfer protocols.
• Translate client business and technical requirements into integration specifications and configuration plans.
• Configure and test secure file transmissions (e.g., BAI2, ISO 20022, NACHA) and API-based data exchanges.
• Collaborate with internal product, operations, and security teams to ensure compliance with banking regulations and data security standards.
• Troubleshoot integration issues, working directly with client IT teams to resolve connectivity, authentication, and data mapping challenges.
• Provide technical training and documentation to clients for ongoing product use and maintenance.
• Participate in product enhancement discussions, providing feedback from client integration experiences.
• Support sales teams during pre-sales engagements by advising on technical feasibility and integration approaches.
• Maintain up-to-date knowledge of ERP platforms (e.g., SAP, Oracle NetSuite, Microsoft Dynamics) and industry integration standards.
• Represent the bank at client technology workshops, industry events, and user groups.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: information technology, computer science, finance technology, or related field. (Required)

Experience

5 or more years technical client-facing role within commercial banking, treasury management, or financial technology. (Required)

3 or more years proven experience with SSO integrations (SAML, OAuth, OpenID Connect). (Required)

3 or more years hands-on experience integrating with ERP systems and financial data formats. (Required)

3 or more years strong background in secure file transfer protocols (SFTP, FTPS) and API integrations. (Required)

Knowledge, Skills, and Abilities

• Technical Knowledge: ERP platforms (SAP, Oracle NetSuite, Microsoft Dynamics), banking file formats (BAI2, ISO 20022, NACHA), authentication protocols, and API/web services. (Required)
• Analytical Skills: Ability to assess client environments and design tailored integration solutions. (Required)
• Communication Skills: Skilled at translating complex technical concepts into clear, client-friendly explanations. (Required)
• Problem-Solving: Strong troubleshooting skills for connectivity, authentication, and data mapping issues. (Required)
• Collaboration: Ability to work effectively with both technical and non-technical stakeholders, internally and externally. (Required)
• Regulatory Awareness: Understanding of data security, privacy, and compliance requirements in banking. (Required)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $91,000.00 - $151,600.00 annually.

Additional Compensation Components

This job is eligible to receive equity in the form of restricted stock units. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

EEO Statement

Fulton Bank (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.