Sales and Service Specialist (Multi-Site) at Fulton Bank · US-PA-Eas…

Summary: Fulton Bank is committed to making a positive impact in local communities and is seeking a Sales and Service Specialist to provide exceptional customer experiences. The role involves assisting customers with their financial needs, promoting banking solutions, and managing transactions across various financial centers. Responsibilities: - Assist clients with teller transactions accurately and in accordance with bank policy and procedure - Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement - Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships - Provide ongoing support to customers regarding products and services. Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions - Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits - Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems Required Qualifications: - High School Diploma or equivalent - 1 or more years customer service or sales experience Preferred Qualifications: - 6 to 12 months cash handling experience Required Skills: Cash handling, Customer Relationship Management (CRM), Compliance with banking regulations, Digital banking solutions, Sales techniques Benefits: This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance., Medical plans with prescription drug coverage, Flexible spending account or health savings account depending on the medical plan chosen, Dental and vision insurance, Life insurance, 401(k) program with employer match and Employee Stock Purchase Plan, Paid time off programs including holiday pay and paid volunteer time, Disability insurance coverage and maternity and parental leave, Adoption assistance, Educational assistance, A robust wellness program with financial incentives