Hardware Specialist, Payment Operations

Summary: Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Hardware Specialist plays a critical role in operations, focusing on the efficient placement of new hardware orders and handling RMA requests while ensuring established productivity and service quality standards. Responsibilities: - Review Sales Order for accuracy and Process Sales Orders and RMA’s (Return Material Authorization) utilizing NetSuite while ensuring urgency and prioritization across multiple hardware distributors - Coordinate with logistics provider to ship the product from inventory in Third Party Logistics (3PL) system - Update status of shipment in NetSuite and SalesForce based on shipping data in 3PL - Maintain adherence to KPIs, ensuring orders are shipped within 1 business day - Manage shipping from various service providers based on availability of inventory - Analyze data to identify trends in hardware and distributor performance and use insights to improve operational efficiency - Work collaboratively with internal teams and Business Unit support teams to identify opportunities for enhancing support services - Exhibit composure, resilience, and flexibility in adapting to evolving customer needs and fluctuating ticket volumes - Utilize multiple systems, applications, and procedures to accurately resolve questions and issues - Engage in clear verbal and written communication with Business Units, customers, and third-party vendors as necessary to fulfill sales orders - Uphold and enhance our organizational reputation by consistently meeting or exceeding service quality metrics - Demonstrate flexibility in working hours to accommodate high-volume workloads or urgent requests - Perform additional duties as assigned and requested Required Qualifications: - 1-2 years experience - High school diploma or equivalent - Experience working within a CRM system, with Salesforce experience being a plus Preferred Qualifications: - Familiarity with payment terminals and providing technical support is advantageous - A background in ordering, distribution, or supply chain management is a plus Required Skills: NetSuite, Salesforce, CRM systems, Payment terminals, Data analysis, Supply chain management