Fullsteam→
Hardware Specialist, Payment Operations
Entry LevelRemoteFull-time
Location
Not specified
Salary
$42k–$50k/yr
Experience
1–2 years
Posted
1 day ago
Skills
netsuitesalesforcecrm systemspayment terminalsdata analysissupply chain management
Job Description
Summary: Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish. The Hardware Specialist plays a critical role in operations, focusing on the efficient placement of new hardware orders and handling RMA requests while ensuring established productivity and service quality standards.
Responsibilities:
- Review Sales Order for accuracy and Process Sales Orders and RMA’s (Return Material Authorization) utilizing NetSuite while ensuring urgency and prioritization across multiple hardware distributors
- Coordinate with logistics provider to ship the product from inventory in Third Party Logistics (3PL) system
- Update status of shipment in NetSuite and SalesForce based on shipping data in 3PL
- Maintain adherence to KPIs, ensuring orders are shipped within 1 business day
- Manage shipping from various service providers based on availability of inventory
- Analyze data to identify trends in hardware and distributor performance and use insights to improve operational efficiency
- Work collaboratively with internal teams and Business Unit support teams to identify opportunities for enhancing support services
- Exhibit composure, resilience, and flexibility in adapting to evolving customer needs and fluctuating ticket volumes
- Utilize multiple systems, applications, and procedures to accurately resolve questions and issues
- Engage in clear verbal and written communication with Business Units, customers, and third-party vendors as necessary to fulfill sales orders
- Uphold and enhance our organizational reputation by consistently meeting or exceeding service quality metrics
- Demonstrate flexibility in working hours to accommodate high-volume workloads or urgent requests
- Perform additional duties as assigned and requested
Required Qualifications:
- 1-2 years experience
- High school diploma or equivalent
- Experience working within a CRM system, with Salesforce experience being a plus
Preferred Qualifications:
- Familiarity with payment terminals and providing technical support is advantageous
- A background in ordering, distribution, or supply chain management is a plus
Required Skills: NetSuite, Salesforce, CRM systems, Payment terminals, Data analysis, Supply chain management