Account Manager, Bridal SaaS at Fullsteam in Remote

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Job Summary:

As an Account Manager at BridalLive, part of the Fullsteam organization, you are responsible for driving expansion growth for marketing services within our customer base. Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for marketing services, and manage full-cycle sales process from demo to close.

Primary Responsibilities:

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.

• Drive activity within current client base via calls and emails to generate opportunity and build pipeline

• Create and execute marketing services strategic reviews to identify growth opportunities and drive expansion within accounts.

• Deeply understand customers marketing needs and match to qualifying products and solutions.

• Identify and pursue opportunities to upsell marketing services that align with customer needs and objectives.

• Collaborate with the Customer Success and SaaS Account Management team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.

• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.

• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.  Leverage sales dashboards to understand where to focus your time and activities.

• Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

Skills & Competencies:

• Background the sale of SEO, digital ads, and website services

• Experience in CRM and Telephony solutions (Salesforce, Salesloft preferred)

• Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.

• Ability to think strategically and identify growth opportunities within existing accounts.

• Strong understanding of sales processes and techniques for upselling and cross-selling.

• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.

• Strong problem-solving skills with the ability to address and resolve customer issues effectively.

• Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach.

• Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making.

• Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.

• In-depth understanding of the software technology industry and market dynamics.

• Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.

• Fast and adaptative learner, focused on improving customer and business processes. 

• Advanced negotiation skills.

• Driven by achieving and exceeding targets, with a strong focus on results.

Minimum Qualifications:

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.

• 3+ years of experience in software sales, preferably within the SMB and mid-market segments.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.