Scrum Master at Fulfillment IQ in Toronto, Ontario, CA

General Information

Role Title: Scrum Master

Job Type: Full-Time Permanent

Job Location: Toronto, ON, Canada

Salary expectations: $90k/year to $115k/yr CAD

Reports to: Director of Product Strategy

About Fulfillment IQ (FIQ)

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it’s designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you’re a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you’ll find meaningful work and career growth.

We’re proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You’ll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Role Overview

The Scrum Master is responsible for supporting one or more Agile teams in delivering high quality software solutions through effective facilitation of Scrum practices and Agile principles. This role focuses on enabling teams to be self organizing, productive, and aligned with sprint goals, while fostering a culture of continuous improvement.

The Scrum Master works closely with Product Owners, Development Teams, and key stakeholders to guide Agile ceremonies, remove impediments, manage delivery risks, and ensure smooth execution. In addition, the Scrum Master represents the team in Scrum of Scrums, coordinating cross team dependencies and ensuring alignment across multiple teams.

Key Responsibilities

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand ups, Sprint Reviews, and Retrospectives, ensuring adherence to Scrum framework and Agile best practices.
• Enable teams to meet sprint commitments, delivery timelines, and quality standards.
• Identify, remove, and proactively escalate impediments and risks impacting team progress.
• Promote self organization, accountability, and continuous improvement within the team.
• Track, analyze, and communicate Agile metrics such as velocity, burndown, capacity, and sprint progress to drive transparency and improvement.
• Support the Product Owner with backlog refinement, sprint readiness, and prioritization.
• Ensure user stories meet Definition of Ready (DoR) and Definition of Done (DoD).
• Participate in Scrum of Scrums to manage cross team dependencies and resolve inter team challenges.
• Collaborate with other Scrum Masters to ensure effective coordination across teams.
• Provide regular updates on delivery status, risks, and dependencies to stakeholders.
• Coach team members on Agile principles and Scrum practices, reinforcing consistent adoption across teams.

Qualifications & Experience:

• Required bachelor’s degree in computer science, Business, or a related field, or equivalent experience.
• Proven experience as a Scrum Master or in a similar agile role. Experience working in agile environments and with cross-functional teams is highly preferred.
• Scrum Master certification (CSM, PSM I, or equivalent) is required. Additional agile certifications (e.g., SAFe, AgilePM) are a plus.
• Strong understanding of Scrum and agile methodologies.
• Excellent facilitation, coaching, and mentoring skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong problem-solving skills and the ability to address and resolve impediments.
• Effective communication and interpersonal skills.
• Proficiency with agile project management tools (e.g., Jira, Trello).

What Success Looks Like in the First 90 Days:

First 30 Days – Understand, Observe, and Establish Trust

• Built strong working relationships with Product Owners, Development Teams, and key stakeholders.

• Gained a deep understanding of the team’s current Agile maturity, workflows, tools (e.g., Jira), and delivery challenges.

• Effectively facilitated all Scrum ceremonies (Sprint Planning, Daily Stand ups, Reviews, Retrospectives) with minimal disruption and increasing team engagement.

• Identified key impediments, risks, and cross team dependencies, with an initial plan to address them.

• Established visibility into Agile metrics such as velocity, burndown, and sprint progress.

31–60 Days – Stabilize Delivery and Drive Consistency

• The team is consistently meeting sprint commitments with improved predictability and reduced carryover.

• Noticeable improvement in impediment resolution time, with blockers being proactively identified and removed.

• Strong collaboration with the Product Owner on backlog refinement, sprint readiness, and prioritization.

• User stories consistently meeting Definition of Ready (DoR) and Definition of Done (DoD).

• Active participation in Scrum of Scrums, with clear communication of cross team risks and dependencies.

• Teams begin demonstrating self organization and ownership of delivery outcomes.

61–90 Days – Optimize, Coach, and Influence at Scale

• Achieved stable velocity and predictable delivery flow, aligned with sprint goals and quality standards.

• Driven measurable improvements in team engagement, morale, and collaboration.

• Ensured that retrospective action items are consistently implemented and tracked to completion.

• Become a trusted Agile coach, reinforcing best practices and continuous improvement across teams.

• Effectively coordinated with other Scrum Masters to resolve inter team challenges and improve end to end delivery.

• Provided leadership with clear, data driven insights on delivery status, risks, and improvement opportunities.

Key Performance Indicators (KPIs):

Sprint Goal Achievement Rate – Measures how often the team meets its sprint goals, indicating effective planning and execution.

Impediment Resolution Time – Tracks how quickly the Scrum Master helps remove blockers that slow down the team.

Team Engagement & Morale Score – Assessed via regular surveys or feedback to gauge team satisfaction and collaboration.

Retrospective Action Item Completion Rate – Measures how effectively improvement actions from retrospectives are implemented.

Velocity Stability – Evaluates the consistency of completed work (story points) across sprints, reflecting team predictability and flow.

Why You’ll Love Working Here: 

 
At Fulfillment IQ, we don’t just build supply chain solutions; we build long-term careers. 

We believe in giving our people real ownership, real influence, and meaningful responsibility. Whether you’re leading a client relationship, shaping a solution, or building internal capability, your decisions have visible impact. 

We operate with a high-trust, high-standards culture that values clear thinking, collaboration, and accountability without unnecessary hierarchy or bureaucracy. 

Here’s what makes Fulfillment IQ a rewarding place to work: 

Work That Matters 
You’ll help solve real operational challenges that directly impact global commerce, customer experience, and supply chain performance. 

Career Growth That Matters 
We invest in mentorship, leadership development, and continuous learning — supporting both vertical growth and long-term career progression. 

Flexibility to Thrive 
We support remote and hybrid work models, flexible schedules, and trust our teams to manage their time responsibly. 

We Celebrate Impact 
From project wins to personal milestones, we recognize contribution, celebrate progress, and value consistency over heroics. 

A Collaborative Culture 
You’ll work alongside experienced consultants, engineers, product leaders, and commercial professionals who value ownership, transparency, and high standards. 

Perks you’ll appreciate: 

Health & Wellness 

• Comprehensive health and dental coverage for you and your family (region-specific plans) 

• Employee wellness programs where applicable 

Time Off 

• Competitive paid time off (PTO), sick leave, and public holidays 

• Flexible leave policies that respect local labor standards 

Retirement & Financial Security 

• Retirement savings programs and employer contributions 

• Region-specific plans (401(k) in the U.S., CPP and supplementary plans in Canada) 

Professional Growth 

• Dedicated learning and development budget 

• Support for skills development, leadership growth, and career progression 

Flexible Work 

• Remote and hybrid work options 

• Flexible working hours aligned to role and client needs 

Additional Perks 

• Equipment and workstation allowances 

• Internet and business travel reimbursements 

• Employee stock options (ESOP), where applicable 

• Team events, meetups, and company offsites 

Life at Fulfillment IQ: 

Fulfillment IQ is a people-first company built in trust, collaboration, and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse, inclusive, and high-performing workplace. 

Learn More About Us: 

Website: fulfillmentiq.com 
LinkedIn: Fulfillment IQ 
Spotify: eCom Logistics Podcast Spotify 
YouTube: eCom Logistics Podcast YouTube