Quality Assurance Specialist at Fuku in Malaysia

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services organisations. The company delivers end-to-end consulting services and robust middle- and back-office solutions, enabling clients to optimise operations, enhance efficiency, and stay ahead in a fast-evolving digital landscape. Hytech’s client portfolio includes top global trading platforms and leading crypto exchanges. With more than 2,000 professionals worldwide, Hytech has a strong and growing international presence, with offices across Australia, Singapore, Malaysia, Taiwan, the Philippines, Thailand, Morocco, Cyprus, Dubai, and beyond.

Role Overview

The Quality Assurance Specialist is responsible for reviewing fraud, risk, and payment-related investigations to ensure cases are handled accurately, consistently, and in line with internal Standard Operating Procedures (SOPs). The role focuses on assessing investigation quality, identifying gaps in decision-making and documentation, and providing actionable feedback to improve overall case handling. The specialist will work closely with Risk Operations, Product, and Data teams to identify recurring issues, improve investigation processes, strengthen QA standards, and contribute to better alert quality and risk detection.

What We’re Looking For

We seek an analytical and detail-oriented risk professional with at least 2 years of experience in fraud, financial crime, transaction monitoring, payment risk, or risk operations. Candidates with experience in QA/QC, case review, team leadership, or senior investigation roles are strongly preferred.

Key Responsibilities

Case Quality Reviews

• Perform structured QA reviews on sampled alerts and full investigations across trading and payments (e.g., mirror trading/hedging, bonus abuse, withdrawals, chargebacks, payment risk).
• Ensure decisions, reasoning, and status (e.g., release, restriction, hedger, escalation) are fully supported by evidence and aligned with internal SOPs.

SOP & Process Adherence

• Verify that investigators follow the correct workflow and decision trees (behavioural checks, linkage checks, escalation rules, documentation standards).
• Identify and document where key steps were skipped or under-used (e.g., AF/Connections checks, cross-brand review, promo/bonus logic).

Documentation & Audit Trail

• Ensure every reviewed case has a clear, reproducible narrative: what was seen, what was checked, and why the final decision was made.
• Flag missing or unclear notes and help define minimum documentation standards for all alert types.

Feedback & Coaching (optional/good to have)

• Provide constructive, specific feedback to investigators and team leads on decision quality, missed elements, and documentation issues.
• Participate in calibration sessions, share examples of good and bad cases, and help align the team around consistent thresholds and interpretations.

Metrics & Reporting

• Track QA results, including error themes, SOP deviations, recurring misunderstandings, and training needs.
• Partner with Risk/Product teams to provide actionable insights on alert quality, false positives, and missed-risk patterns.

Continuous Improvement

• Collaborate with rule owners, data teams, and operations leads to suggest SOP updates, training content, and minor rule tweaks based on QA findings.
• Contribute to playbooks, examples, and FAQs for key abuses (e.g., hedging, mirror trading, promo abuse, payment mule activity).

Required Experience & Skills

• Minimum 2 years’ experience in one or more of the following: fraud/financial crime investigations, transaction monitoring (AML, fraud, or responsible gambling), or risk operations in payments, e-money, or e-gaming.
• Proven experience reviewing alerts or cases, not just working a queue (QA, QC, team-lead, or senior reviewer experience is strongly preferred).
• Solid understanding of at least some of the following:
  • Payment methods: cards, bank transfers, e-wallets, PSP flows, chargebacks.
  • Common abuse patterns: multi-accounting, hedging/mirror trading, bonus abuse, payment fraud, mules.
  • Strong analytical and pattern-recognition skills: comfortable reading trade/transaction logs, timelines, and cross-account linkages; able to spot inconsistencies and missing checks.
• Excellent written and spoken English and Mandarin.
• Comfortable working with case management tools and basic data tools (Excel/Sheets, simple dashboards; SQL is a plus).

Nice to Have

• Experience in QA or testing roles in payment institutions, e-money, PSPs, or regulated e-gaming operators.
• Exposure to rule-based engines and alert tuning (understanding precision/recall, false positives, and how QA feeds back into rule improvements).

Working Hours

• Monday to Friday, 9am to 6pm

Working Location

• KL Eco City (accessible via LRT and KTM Abdullah Hukum)