Inside Sales Representative at Frontier… · Carrollton

Summary: Frontier Services Group is a company focused on delivering exceptional service in the home services industry. The Inside Sales Representative will serve as the first point of contact for customers, converting inquiries into scheduled jobs while ensuring a seamless customer experience and supporting revenue growth. Responsibilities: - Answer inbound calls and respond to customer inquiries with professionalism, urgency, and accuracy - Convert inbound calls into booked appointments, ensuring all job details are captured and scheduled correctly - Identify and flag poor-quality or irrelevant leads for marketing review to improve channel performance - Conduct outbound follow-up with customers on unsold estimates, missed calls, and pending jobs - Accurately document all customer interactions in internal CRM systems (including Salesforce) - Maintain strong communication with operations teams to ensure scheduling aligns with capacity and customer expectations - Monitor and support customer satisfaction across all business lines, addressing concerns and escalating issues when necessary - Handle basic service questions, provide pricing guidance, and set clear expectations to improve close rates and reduce field friction - Maintain high call quality standards, including adherence to scripts, tone, and brand representation - Identify trends in customer feedback, missed opportunities, and recurring issues; communicate insights to leadership Required Qualifications: - High school diploma or equivalent required - 1–3 years of experience in a call center, customer service, dispatch, or scheduling role - Hands-on experience with Salesforce or similar CRM systems required - Strong communication skills with a professional and empathetic phone presence - Ability to multitask, prioritize, and remain calm under pressure - Detail-oriented with strong organizational skills Preferred Qualifications: - associate or bachelor's degree preferred - Experience in the home services industry (restoration, HVAC, plumbing, etc.) strongly preferred Required Skills: Salesforce, Call Center Operations, Scheduling, Home Services Industry Experience Benefits: Competitive pay and performance-based incentives, Opportunities for growth and career advancement, Health, dental, and vision insurance, 401(k) with company match (if applicable), Paid time off and company holidays, Ongoing training and development, Supportive team environment with strong leadership, Opportunity to be part of a fast-growing company in the home services/restoration industry