Technical Product Manager at Frontier Markets in Jaipur, Rajasthan, IN

ABOUT FRONTIER MARKETS

Frontier Markets is the market leader in connecting rural customers with global products and services. We offer customers a range of life-improving solutions—from clean energy lighting, to household appliances, to smartphones and 4G services—so that they can build better, brighter futures for themselves and their families. And so far, we’ve connected over 700,000 households to 1MM products and services, all delivered within 48 hours to their doorsteps.

The key to our success? Investing in rural women. We’ve built a network of over 3000 rural women entrepreneurs who are our on-the-ground service providers and equipped them with world-class e-commerce technology. They know our customers, because they are our customers—and can work hard to make sure their communities get what they need.

ROLES & RESPONSIBILITIES

Frontier Markets is looking for an experienced Technical Product Manager to build our products and thereby further the impact we make on rural communities. This role involves building deep conceptual familiarity in rural value chains while leading the evolution of our product using design thinking, cutting edge technology and a data driven approach. As a Technical Product Manager, you will be responsible for product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and company requirements, defining the product vision, and working closely with product, sales, marketing and support to ensure revenue and customer satisfaction goals are met. Your job also includes ensuring that the product supports the company’s overall strategy and goals. You will be interfacing with both internal as well as external vendors to work on initial technology systems that are getting built to bring about a change to 25,000 entrepreneurs by 2022. The product and service will be deployed in low-resource environments where infrastructure and human capacity to consume technology is low. The application should be highly usable and performant and should deliver significant value to its users. This is Frontier Markets’ first full-time Tech hire – hence the candidate will get a chance to set up from scratch and help bring about an impact to over 10 Mn rural lives by 2022.

Candidates should be able to:

1. Understand markets and customer/user requirements in depth to create compelling experiences. Identify market opportunities, build business cases, and define product vision and strategy for App and Web.
2. Deliver MRDs (Market Requirement Documents) and PRDs (Product Requirement Documents) with prioritized features and corresponding justification
3. Work collaboratively with designers & editors - specify crisp product features through careful analysis of business requirements, user needs and usability, and working closely with user experience designers, as required.
4. Design and execute a continuous testing plan for important end-to-end flows working hand in hand with QA team to deliver excellent experience.
5. Work with external third parties to assess partnerships and licensing opportunities
6. Run rigorous A/B tests across desktop, mobile web and apps.
7. Identify key success metrics for the product, its features and measure the metrics post launch; constantly look for opportunities to optimize the product/feature performance.
8. Serve as primary interface with development teams and technology teams on project planning and management. Engage with customers & partner with internal stakeholders (Marketing, Operations, Business, Communication, Growth) to prioritize, drive and implement the product changes.

Requirements

QUALIFICATION & EDUCATION REQUIREMENTS

1. Engineering / Management Graduate from Tier 1 Institute
2. 3-5 years of relevant B2B/B2C product experience
3. Strong in UI/UX, user engagement and retention, Apps.
4. Prior exposure to building B2B/B2C Mobile Apps at scale and should have led a team of backend, frontend, and mobile developers
5. Experience in running rigorous A/B tests across desktop, mobile web and apps
6. Work experience in a startup would be a plus

PREFERRED SKILLS

Technical Skills

• Proficient in Product Development (writing user stories, product specs) on both Web & Apps
• Proficient in Product Management (driving usage, optimization etc.) on both Web & Apps
• Has decent knowledge of tools like mongoDB, Node, Angular, Firebase, Agile etc.
• High degree of expertise and thought leadership in the app space, for both Android and iOS, through hands on product management or other leadership experience

Data Skills

• Strong data analysis capabilities and experience with Web and App analytics tools, heatmap tools like Google Analytics, Big Data etc. Working knowledge of basic statistics
• Should be data obsessed. Derive insights from data and use the same for product improvements and iterations. Also educate cross functional teams with actionable derived from deep data insights.

Leadership Characteristics

• Customer Obsession: Putting the end customer at the center and ensuring your actions serve them
• Ownership: Going beyond your regular charter and shouldering additional responsibility and delivering it
• Bias for Action: Hustling, acting and being decisive, rapidly
• Dive Deep: Finding the root cause issue, going many levels deep and solving the fundamental problem
• Deliver Results: Getting things done despite setbacks and hurdles