Crisis Triage Specialist - RCL/988 Lines -… at Frontier… · Spokane…

PART-TIME SHIFT AVAILABLE: Saturday & Sunday 7AM-7:30PM - This shift is eligible for added shift differential of 10.98% to the base pay listed below.

Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and is part of the 988 National Suicide Prevention Line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number.

When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career.

The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following:

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide crisis services and community stabilization services to the identified individual in crisis.

• Complete risk assessments to determine if a caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, Mobile Crisis Response teams, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.

• Must be able to manage multiple calls in a professional and engaging manner.

• Assist clinical staff with follow-up phone calls as requested and appropriate.

• In collaboration with clients and their support system, develop stabilization and safety plans.

• Complete comprehensive documentation which supports the safety plan as indicated.

• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.

• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.

• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.

• Provide crisis services by phone, that follow best practices and protocols.

• Regional Crisis Line Specialists must adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics.

• 988 must adhere to American Association of Suicidology accreditation and Vibrant Emotional Health’s National Suicide Prevention Lifeline network standards.

• For 988, provide post crisis follow up calls to support stabilization of individuals in crisis and support the client in connecting with referred resources and services.

• Other duties as assigned by agency or supervisor.

QUALIFIED CANDIDATES WILL HAVE:

REQUIRED:

• Bachelor’s degree in Behavioral Health related field - Applicants will not be considered that do not meet this requirement.

• Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health within 30 days of hire.

PREFERRED:

• Two years of experience serving individuals with behavioral health needs

• Experience with crisis intervention, including risk assessments

KNOWLEDGE, SKILLS & ABILITIES:

• Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations.

• Knowledge and skills in working with individuals with mental health and/or substance use disorders

• Knowledge of all WAC and RCW requirements for Crisis

• Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status.

• Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills.

• Knowledge of community resources is necessary to assist callers with viable resources.

• Ability to work autonomously

PHYSICAL, SENSORY & ENVIRONMENTAL:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.

• May be required to lift 10 - 20 pounds.

• Work may be performed out of office and travel may be needed to outside areas.

• Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.