Marketing Manager - Contractor Relations at Frontdoor · Statesvil…

Overview

Frontdoor and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors. We also offer new home builder warranty solutions, which deliver value to both builders and homeowners through a suite of builder warranty products and support services. Our customizable home warranties are annual service plan agreements that cover the repair or replacement for breakdowns due to normal wear and tear of major components. We cover up to 29 home systems and appliances, including electrical, plumbing, HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/cooktops, as well as optional coverages for pools, spas and pumps. Our home warranties provide peace of mind, budget protection, convenience, repair expertise and service guarantee. Our non-warranty services provide homeowners greater value through replacement and upgrade programs, as well as other home maintenance offerings. Our 2-10 new home builder warranty solutions offer flexible builder‑backed and insurance‑backed warranty options covering workmanship, home distribution systems and structural components.

Frontdoor family of brands include American Home Shield, HSA, OneGuard, Landmark and 2-10 HBW brands. For more information about Frontdoor, Inc., please visit frontdoorhome.com.

Responsibilities

Summary: (Fully Remote/Virtual Role) The Contractor Marketing Manager will own and execute the contractor marketing strategy in partnership with Marketing, Contractor Relations, Sourcing, Digital Media, and CRM. Responsible for end‑to‑end planning, execution, and governance of contractor‑facing marketing, ensuring brand consistency, message accuracy, and cross‑functional alignment.

Responsibilities:

• Own contractor marketing strategy and serve as primary point of contact for all contractor communications.
• Ensure all content meets brand standards and receives required stakeholder approvals (Legal, Brand, Product, Sourcing, CRM).
• Partner with Senior Manager, Non‑Warranty & Contractor Marketing to support broader initiatives.
• Manage contractor communications calendar and Pro newsletter.
• Lead end‑to‑end email development and deployment in Salesforce (Lightning & Classic), including newsletters, updates, seasonal campaigns, and company communications.
• Partner with CRM on email rebrand and MessageGears transition.
• Manage Wrike projects for contractor and Pro Marketing requests.
• Maintain contractor marketing platform (Discover) and landing pages (frontdoor.com/pro/join).
• Track and report performance across contractor marketing channels.
• Partner with Sourcing on contractor benefits marketing and partnerships.
• Support Pro Council operations (membership, communications, events, recognition).
• Represent Marketing at Field Operations Summit; support recruitment media and seasonal campaigns.
• May assume other duties as applied.

Qualifications

Required Skills:

• Salesforce email experience (Lightning & Classic)
• Proficiency in Microsoft Office

Preferred Skills:

• Proficiency in SharePoint, Wrike, Bynder

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day. Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sitting for long periods of time while using office equipment such as computers and phones. Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

Minimum Education, Licensure and Professional Certification requirements: Bachelor’s degree required (Marketing or related)

Minimum Experience required (number of years necessary to perform role): 5+ years of marketing experience

Travel: 20%

Other/State Specific

This role pays between $80,530 - $110,728/Yr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.