Shift Leader at Friendly Franchisees Corporation in Santa Rosa, CA

The Shift Leader assists the Restaurant Manager with management activities and duties. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Crew Members performing their job responsibilities and meeting expectations in all areas of their job description. Must be a minimum of 18 years of age.

ESSENTIAL FUNCTIONS:

• Takes necessary action to ensure all Guest receive “SUPERSTAR Service”; anticipates and exceeds the Guests needs; handles situations and requests immediately in a positive manner
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintain all Quality, Service, and Cleanliness standards.
• Monitors and maintains proper staffing level and labor costs.
• Create a friendly atmosphere for employees and Guests.
• Effectively train Crew Members.
• Provide direction and supervision for Crew Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Role model and set a positive example for the entire team.

JOB EXPECTATIONS

• Consistently meets job expectations to positively impact the sales and profits of the restaurant.
• Contributes to the restaurant’s success by accomplishing the expected work during each shift; consistently produces quality work.
• Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.
• Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.

SKILLS AND ABILITIES

• Ability to get results through others.
• Organizational, planning and time management skills
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills
• Ability to take initiative.
• Physical Abilities:
• Stand for long periods of time.
• Work around heat.
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and employee work performance.
• Able to lift 50 – 75 pounds comfortably.
• Work with various cleaning products

EDUCATION

High school diploma or equivalent.

HOURS

Must be able and willing to work flexible hours including morning, evening, and weekend shifts

Experience

Restaurant experience preferred

Food Handler's Certification Required

BENEFITS

• Competitive Pay
• Advancement Opportunities
• Meal Discounts
• Paid Training Program
• Health Benefits (Medical, Dental, Vision)
• CalSavers Retirement Savings Program

PAY

• Dependent on Experience