District Manager in Training at Friendly… · Glendale

Position Summary

The District Manager in Training (DMIT) is responsible for overseeing the daily operations of one fast food restaurant, with a primary focus on improving sales by 5% and sustaining that growth for two consecutive months. After successfully achieving this, the DMIT will be assigned an additional restaurant to manage to achieve the same results and then acquire more restaurants and develop into a District Manager role. The role requires strong leadership, operational management skills, and a hands-on approach to building and developing high-performing teams to consistently achieve all desired results. The DMIT will ensure that each restaurant meets or exceeds sales targets, profitability goals, and operational excellence.

Hourly Rate: $20 - $21 per hour

Location: Must reside in Los Angeles County

Reporting To: VP of Operations

Objectives of the Role

• This role requires meeting the following five key objectives:
• Full Accountability: Take 100% responsibility for achieving all sales growth objectives, Income Before Facility Costs (IBF), budget by category, food quality, and guest experience.
• Entrepreneurial Mindset: Act with a results-driven, hands-on approach like an owner-operator.
• Sales Growth: Achieve a 5% increase in sales and sustain the growth for two consecutive months before taking on a second restaurant.
• Transaction Growth: Maintain positive transaction growth monthly.
• Talent Development: Develop existing talent and hire/train new talent to ensure operational success.

Key Responsibilities

• Financial Performance:
• Achieve financial goals through effective sales strategies, cost management, and maximization of investment returns.
• Drive restaurant profitability by managing labor costs, food costs, and margins.
• Performance Metrics: EBITDA, food cost/labor margins, guest retention, and sales trends.
• Guest Experience:
• Deliver an exceptional Carl’s Jr. brand experience to every guest by meeting brand standards, ensuring customer satisfaction, and driving loyalty.
• Maintain high standards for service speed, food quality, and cleanliness across all shifts.
• Performance Metrics: Sales growth, guest feedback, speed of service, QSC audit results.
• Team Leadership:
• Build and sustain restaurant teams that consistently execute non-negotiable standards through accountability, passion, and pride.
• Develop the quality and capability of General Managers and Shift Leaders through ongoing coaching and mentoring.
• Performance Metrics: Turnover rates, internal promotions, staff engagement, and staffing levels.
• Operational Excellence:
• Ensure all operational processes are optimized and compliant with health, safety, and brand integrity standards.
• Implement systems for scheduling, inventory, and ordering to improve operational efficiency.
• Address and prioritize emergency maintenance and facility management as needed.
• Local Marketing and Vendor Management:
• Oversee local restaurant marketing initiatives and select local vendors (e.g., gardeners, maintenance teams) to support restaurant operations.
• Collaborate with the District Manager on local market marketing strategies to drive traffic and sales.

Decision Responsibilities

• Decisions Made: Restaurant management selection, wage rate decisions, staff performance management, and local vendor selection.
• Decisions Initiated: Restaurant marketing initiatives, general manager selection and termination, and performance discipline.
• Decisions with Participation: Annual budget planning, emergency maintenance priorities, and training decisions.

Supervision

• Direct Reports: General Managers
• Indirect Reports: Assistant General Managers, Shift Leaders, and Team Members

Knowledge, Skills, & Experience

Required Experience:

• Eagerness to learn and quickly adapt to Quick Service Restaurant (Q.S.R.) management experience in the food service industry.
• Proven experience in improving sales and profitability within a restaurant environment.
• Education: High school diploma required; college degree preferred.

Skills:

• Excellent organizational, planning, delegation, and leadership skills.
• Ability to foster team cohesion in an empowered work environment.
• Effective interpersonal and communication skills across diverse teams.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.

Other:

• Valid Driver’s License and proof of insurance.
• Flexible and adaptable to rapidly changing business needs.
• Willingness to travel and manage multiple restaurant locations within the assigned area.

Physical Requirements & Working Conditions

• Work is primarily conducted in an office and restaurant environment with extended periods of standing, sitting, typing, and viewing a computer screen.
• Occasional lifting, reaching, and bending may be required.
• Ability to travel regularly between restaurant locations, with some overnight travel as needed.

Behavioral Competencies – Leadership

• Business Knowledge:
• Understand how the restaurant business creates value, diagnose strengths and weaknesses, and develop suitable strategies for success.
• Teach others about the business vision and how to create value.
• Drive for Results:
• Set specific, measurable goals and relentlessly pursue them while addressing obstacles and improvement opportunities.
• Building Talent and Capability:
• Attract, develop, and retain talented people by creating an environment that supports their growth and prepares the team for future challenges.
• Execution:
• Break down strategies into key tasks, align people and processes to achieve results, and ensure effective execution.
• Interpersonal Awareness:
• Understand personal strengths, weaknesses, and limits. Gain insights from feedback and mistakes. Understand others’ perspectives.
• Creating Accountability:
• Hold teams accountable for delivering results, recognize outstanding performance, and address poor performance swiftly and effectively.
• Team Leadership and Development:
• Lead by example, create a shared sense of purpose, and inspire team success.
• Provide timely coaching and guidance to support people’s professional development.

Benefits

• Quarterly Performance Bonus
• Medical: Company pays 75% of Base Plan
• Dental: Voluntary Plan
• Vision: Voluntary Plan
• Cal Savers 401K Option