Customer Service - Seasonal - Ukiah at Friedman's… · Ukiah…

Summary: Friedman's Home Improvement is committed to delivering the human side of home improvement and has been recognized as a top workplace. They are seeking a Seasonal Customer Service representative to assist customers at the Point-of-Sale register, maintain cash accountability, and ensure a positive shopping experience. Responsibilities: - Service customers at Point-of-Sale (POS) register or refund counter in an expeditious, accurate and professional manner - Maintain company’s cash accountability standards per established policies and procedures - Makes change, tenders checks and issues receipts or tickets to customers - Reads and records totals shown on cash register tape and verifies against cash on hand - Responsible for keeping POS area clean and fully stacked with supplies to service the customer - Gives cash refunds or issues credit to customers for returned merchandise - Operates cash register by scanning the product to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen - Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments - Demonstrate flexibility by assisting in stocking and other functions on the store sales floor - Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or notifies appropriate person with an alternate plan - Responsible to know and follow company standard operating policies when accepting checks, credit cards and charge accounts - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, applies feedback to improve performance and monitors work to ensure quality - Meets productivity standards, completes work in timely manner, strives to increase productivity; works efficiently and quickly - Additional duties as assigned by Manager Required Qualifications: - High school diploma or general education degree (GED) - Basic computer knowledge - Ability to learn and utilize point-of-sale software - Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear - Frequently required to stoop, kneel, or crouch - Occasionally required to walk and climb or balance - Regularly lift and/or move up to 10 pounds - Frequently lift and/or move up to 25 pounds - Occasionally lift and/or move up to 50 pounds - Specific vision abilities required include close vision, distance vision, peripheral vision and ability to adjust focus - Regularly exposed to moving mechanical parts and outside weather conditions - Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals - Noise level in the work environment is usually moderate Required Skills: Point-of-Sale (POS) software, Cash handling Benefits: Bundled benefits, Eligibility for a discretionary bonus, 401(k), Generous employee discount, Tuition reimbursement to support your career path, Employee discount on all merchandise, Store bonus eligibility, Team Member of the Quarter opportunities, Tuition reimbursement to further career path