Specialist, HR Operations at Fresenius Medical Care in Philippines

Specialist, HR Operations Location: Bonifacio Global City, PHL The HR Operations Specialist provides HR Operations backend support taking care of, but not limited to activities below: Employee Lifecycle Management Queries, requests, and issues resolution Data support, Maintenance and Mass Data Record support (Template creation & Validation) Functionality Enhancement Support Vendor coordination Key Responsibilities Reports to the HR Operations Supervisor. Manages the day-to-day operations of the HR Operations team by monitoring workflow, employee records, and tracking service gaps. Continuously seeks quality and process improvements, as well as opportunities for Shared Services support, including service identification, collaboration with business teams, plan development, and execution. Focuses on efficiency by managing SLA and SOP/policy requirements. Drives continual process improvements, aiming for a “best in class” shared service center. Develops and maintains HR Operations knowledge of the Workday application, providing application support and resolving tickets assigned by HR users/employees. Uses the ticket management tool to update progress, troubleshoot, document user support tickets, and drive timely closure in line with FME processes. Interacts with users at all levels of the organization, as well as vendors and customers, to support HR Operations query resolution. Executes data maintenance activities, including preparation of mass record transaction templates, updates to supervisory organizations, cost centers, companies, locations, and custom organizational structures, transaction data changes, and running data audit reports. Escalates problems using defined escalation procedures. Ensures proper maintenance of employee records in the Documentation Repository tool. Participates in testing and parallel runs for HRIS support. Qualifications Bachelor’s degree, preferably in Business, Psychology, or any related field. Minimum of 1–3 years of extensive experience in human resources management and HRIS support. Experience working in a Shared Services environment (preferably HR Shared Services). Knowledge of Enterprise Resource Planning systems in the following areas/modules is preferred: Workday (or similar), SAP, ESP System, Ticketing Tools such as Dovetail/ServiceNow, Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Administration, HR IT, and HR Reporting. Strong understanding of HR business processes; familiar with standard concepts, procedures, and practices within HR. Strong collaboration skills and ability to work across functions and cultures beyond borders. Comfortable working in a continuously changing environment. · Excellent communication and interpersonal skills Willingness to work in a shifting schedule depending on business needs.