IT Vendor Performance & PMO Analyst at Fresenius… · Vaiano…

IT Vendor Performance & PMO Analyst
Location: ITA Vaiano Cremasco - Office
ITVendorPerformance&PMOAnalyst
At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
Our values guide how we work:
We Care for our patients, each other, and our communities
We Connect across teams and borders to deliver excellence together
We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation
TheOpportunity
AsanITVendorPerformance&PMOAnalyst,youwillplayakeyroleinsupportingthegovernance,performancemonitoring,andcontinuousimprovementofITserviceprovidersandinternalpartnersthatcontributetoDigitalServiceOperations(DSO).
YouwillworkcloselywithITleaders,Procurement,projectteams,andstrategicpartnerstoensureservicedeliverymeetsbusinessexpectations,contractualcommitments,andoperationalstandards.Inaddition,youwillsupportProjectManagementOffice(PMO)activities,helpingcoordinateinitiatives,monitorprogress,andcontributetosuccessfulprojectexecution.
ThisisanexcellentopportunityforaprofessionallookingtodevelopexpertiseinITVendorManagement,ServiceGovernance,PMOpractices,andDigitalOperationswithinaglobalhealthcareorganization.
Your Responsibilities
VendorPerformanceManagement
SupportthemonitoringofvendorandinternalpartnerperformanceagainstSLAs,OLAs,andKPIs.
Maintainandenhancedashboards,scorecards,andperformancereports.
Identifyservicedeviations,risks,andimprovementopportunities,escalatingconcernswhenappropriate.
Contributetoservicequalitymonitoringandoperationalperformancereviews.
DataAnalysis&Reporting
Collect,validate,andconsolidateperformancedatafrommultiplesources.
Analyzetrends,recurringissues,andoperationalrisks.
Producemeaningfulreportsandinsightstosupportdecision-making.
Assistinpreparingregularperformancereviewsandexecutive-levelsummaries.
Governance&StakeholderCoordination
Supportthepreparationandfacilitationofgovernancemeetings,includingmonthlyandquarterlyservicereviews.
Trackactionitems,improvementplans,andfollow-upactivities.
Collaboratewithvendors,internalstakeholders,andcross-functionalteamstoensurealignmentandaccountability.
Contributetomaintainingeffectivecommunicationchannelsacrossallparties.
Contract&ServiceCompliance
Developasolidunderstandingofvendorcontracts,serviceagreements,andperformanceobligations.
Supportcomplianceassessmentsandensureactivitiesremainalignedwithcontractualcommitments.
Assistinauditpreparationanddocumentationmanagement.
RiskManagement&ContinuousImprovement
Helpidentifyoperational,performance,andcompliancerisks.
Supportriskmitigationactivitiesandcorrectiveactiontracking.
Contributetotheenhancementofperformancemonitoringprocesses,governanceframeworks,andreportingtools.
Promoteacultureofcontinuousimprovementacrossvendorandservicemanagementactivities.
PMO Support Responsibilities
Support project and program management activities related to service providers management and IT initiatives.
Contribute to the planning, tracking, and reporting of project deliverables, timelines, and milestones.
Assist in maintaining project documentation (e.g., project plans, status reports, RAID logs, action trackers).
Help coordinate meetings, prepare agendas and minutes, and ensure follow-up on action items.
Support resource planning, tracking of dependencies, and alignment across stakeholders.
Provide support in monitoring project progress and highlighting risks or delays to senior team members.
Your Profile
Information Technology or similar. Bachelor’s degree required; advance degree preferred
1-3 years’ experience in IT vendor management, procurement, PMO support (internships included)
T​echnical&ProfessionalSkills
Understandingofvendormanagement,ITservicedelivery,andperformancemanagementconcepts.
FamiliaritywithSLAs,KPIs,OLAs,andservicegovernanceprocesses.
Stronganalyticalandreportingcapabilities.
GoodknowledgeofMicrosoftExcelandPowerPoint;experiencewithreportingorvisualizationtoolsisaplus.
Familiaritywithprojectmanagementmethodologiesandtoolsisadvantageous.
PersonalCompetencies
Stronganalyticalthinkingandproblem-solvingskills.
Attentiontodetailandaccuracy.
Excellentorganizationalandtime-managementabilities.
Effectivewrittenandverbalcommunicationskills.
Proactiveandresults-orientedmindset.
Abilitytobuildcollaborativerelationshipsacrossdiversestakeholdergroups.
Adaptability,curiosity,andeagernesstolearn.
Abilitytomanagemultipleprioritiesinafast-paced,internationalenvironment.
Team-orientedapproachwithastrongsenseofaccountability.
Our Offer For You
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have -  all dedicated to your professional journey.
Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
Individual opportunities for self-determined career planning and professional development
A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
A large number of committed people with a wide range of skills, talents and experience
The benefits of a successful global corporation with the collegial culture of a medium-sized company
Hybrid work
The indicative annual base salary range for this position is between €38.000 and €44.000.
We are an equal opportunity employer.
We carefully and respectfully consider all applications, including those from individuals with disabilities (law 68/99).
We are committed to providing an inclusive work environment and, where needed, offering reasonable accommodations to ensure all candidates can participate in the selection process and, subsequently, perform their role.