Logistics Manager at FreeLink Interpreting LLC in Mayagüez, PR

FreeLink Interpreting LLC provides interpreting and language-access services for organizations operating in healthcare, legal, court, government, and business settings. Our work helps clients connect clearly and effectively across critical environments where accuracy, responsiveness, and coordination matter every day.

As Logistics Manager, you will play a central role in keeping service delivery running smoothly across a dynamic client portfolio. This role is focused on operational execution, coordination, and continuous improvement, helping ensure that interpreter resources are aligned with client needs and that internal processes support a high standard of service. You will work closely with cross-functional teams to strengthen workflows, solve issues quickly, and support a reliable experience for both clients and internal stakeholders.

Responsibilities

• Oversee daily logistics operations to ensure timely delivery of language-access services.

• Coordinate interpreter scheduling and resource allocation across multiple client accounts.

• Monitor service fulfillment metrics and resolve operational bottlenecks quickly.

• Collaborate with internal teams to improve workflow efficiency and client satisfaction.

• Maintain accurate operational records and support process standardization across programs.

• 3+ years of experience managing logistics, scheduling, or service delivery operations.

• Experience coordinating high-volume staffing across multiple client accounts.

• Strong analytical skills, including experience using operational analysis to track KPIs and resolve bottlenecks.

• Proficiency with scheduling systems, spreadsheets, and operational reporting tools.

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development

• Work From Home

• Wellness Resources

• Private Health Insurance

• Paid Time Off

• Performance Bonus