Customer Success Intern at FreeFlight Systems in Irving, TX

Summary: FreeFlight Systems is looking for a Customer Success Intern to support their Customer Success team. The role involves assisting with administrative tasks, tracking customer requirements, and coordinating internal efforts to ensure customers derive maximum value from the company's products and services. Responsibilities: - Assist Customer Success Managers with day‑to‑day administrative tasks, documentation, and data entry - Track and organize customer requirements, action items, and follow‑ups - Maintain accurate customer records in CRM and internal systems - Prepare reports, summaries, and meeting notes - Support intake and routing of customer requests and inquiries - Assist with onboarding steps and engagement milestones - Coordinate meetings, training sessions, and follow‑up communications - Maintain Customer Success documentation and templates - Support reporting, metrics tracking, and customer feedback analysis - Assist with special projects and continuous improvement initiatives - Perform other duties as assigned Required Qualifications: - Currently pursuing or recently completed a degree in Business, Communications, or related field - Strong organizational skills and attention to detail - Clear written and verbal communication skills - Basic proficiency in Microsoft 365 tools - Ability to manage multiple tasks and priorities Preferred Qualifications: - Interest in Customer Success or customer experience - Familiarity with CRM or ticketing tools - Comfort working in a collaborative, fast‑paced environment Required Skills: Microsoft 365, CRM