Summer Intern 2026 - Customer Success at FreedomPay · Philadelp…

Summary: FreedomPay is a fast-paced, high-growth company that provides innovative solutions in the payments technology industry. They are seeking an enthusiastic Intern to join their Customer Success team, where the intern will support internal operations and processes to enhance efficiency. Responsibilities: - Support internal Customer Success operations through data cleanup, organization, and reporting - Assist with maintaining and improving internal tools, trackers, and dashboards - Help document and streamline internal processes, workflows, and standard operating procedures - Analyze trends in internal requests, tickets, or workflows and summarize insights for the team - Create internal templates, checklists, and quick-reference guides to reduce team inefficiencies - Participate in team meetings and collaborate with cross-functional partners such as Support and Operations - Take ownership of assigned projects and deliver clear, well-documented outcomes - Other tasks as assigned Required Qualifications: - Currently pursuing a bachelor's degree in Business, Operations, Information Systems, Communications, or a related field - Strong attention to detail and organizational skills - Comfortable working with spreadsheets, documentation, and basic data analysis - Ability to follow defined processes while identifying opportunities for improvement - Strong written communication skills - Curious, proactive, and eager to learn in a fast-paced, team-oriented environment - Interest in Customer Success, SaaS, fintech, or technology operations - Ability to work onsite four days per week in Philadelphia Required Skills: Data analysis, Customer Success Important Skills: SaaS Nice-to-Have Skills: Process improvement Internship Start Date: Start in 2026 Summer Benefits: Competitive benefits and compensation