Summer Intern 2026 - Customer Success at FreedomPay · Philadelp…

Summary: FreedomPay is a fast-paced, high-growth company specializing in payments technology. They are seeking a Customer Success Intern to support internal operations and processes within the Customer Success team, focusing on documentation, reporting, and process improvement. Responsibilities: - Support internal Customer Success operations through data cleanup, organization, and reporting - Assist with maintaining and improving internal tools, trackers, and dashboards - Help document and streamline internal processes, workflows, and standard operating procedures - Analyze trends in internal requests, tickets, or workflows and summarize insights for the team - Create internal templates, checklists, and quick-reference guides to reduce team inefficiencies - Participate in team meetings and collaborate with cross-functional partners such as Support and Operations - Take ownership of assigned projects and deliver clear, well-documented outcomes - Other tasks as assigned Required Qualifications: - Currently pursuing a bachelor's degree in Business, Operations, Information Systems, Communications, or a related field - Strong attention to detail and organizational skills - Comfortable working with spreadsheets, documentation, and basic data analysis - Ability to follow defined processes while identifying opportunities for improvement - Strong written communication skills - Curious, proactive, and eager to learn in a fast-paced, team-oriented environment - Interest in Customer Success, SaaS, fintech, or technology operations - Ability to work onsite four days per week in Philadelphia Required Skills: Data analysis, Process improvement Important Skills: Customer Success Nice-to-Have Skills: SaaS, Fintech Internship Start Date: Start in 2026 Summer Benefits: Competitive benefits and compensation