Call Center Talent Pool Req (Pittsburgh,… at FreedomCare · Pittsburgh

Summary: FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. They are building a talent pool of customer service professionals for various roles aimed at supporting patients and caregivers throughout their home care journey. Responsibilities: - Connect and engage with individuals over the phone to build relationships with those interested in having home care support for themselves or a loved one - Collaborate closely with patients and caregivers to educate and assist them through the application and enrollment process for our supported programs, with the goal of completing eligibility and onboarding them over the phone - Guide patients and caregivers through the onboarding and orientation process of joining FreedomCare - Support patients and caregivers throughout their home care journey over phone calls, ensuring that patients receive the care they need and feel heard and valued - Supports patients and caregivers throughout their home care journey in person, ensuring that patients receive the care they need while feeling heard and valued. This role requires frequent travel to patients’ homes Required Qualifications: - Customer Service Excellence: a passion for delivering high-quality customer service, including the ability to manage a high-volume inbound and outbound call queue. Must demonstrate empathy, active listening, patience, and the ability to handle difficult situations with professionalism and care - Communication Skills: exceptional verbal and written communication skills, with the ability to convey empathy and compassion to patients and caregivers - Emotional Intelligence & Teamwork: strong emotional intelligence, active listening skills, and the ability to collaborate effectively within a team environment - Problem-Solving Abilities: proven ability to resolve issues over the phone, including de-escalating frustrated callers and addressing concerns with confidence and composure - Time Management & Multitasking: excellent time management skills with the ability to prioritize tasks, meet and exceed expectations, and manage multiple responsibilities simultaneously while supporting patients and caregivers - Technical Proficiency: strong computer skills, including fast and accurate typing, and the ability to leverage technology to resolve customer issues efficiently while taking notes and multitasking Required Skills: Inbound and Outbound Call Handling, Typing, Patience Benefits: Competitive compensation, Medical benefits, Retirement plans, Wellness programs, Fun company events, Ongoing learning opportunities