Undergrad Intern – FTT IEO Customer Success at Franklin… · Baltimore

Undergrad Intern – FTT IEO Customer Success Location: USA-BAL1201-Baltimore At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management and fintech, offering many ways to help investors make progress toward their goals. Talented teams working around the globe bring expertise that’s both broad and unique. And our welcoming, respectful and inclusive culture provides opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! 2026 Undergraduate Summer Intern – Job Posting Department Title: Undergrad Intern – FTT IEO Customer Success Location: The intern candidate must be able to commute into the Baltimore, MD office each week. Position Summary: First year interns in technology have the opportunity to participate in our tech department rotation program. During this program interns will work with several groups within the technology team. This year we are also hoping to add a security team rotation as well. As the technology consultant and provider for Franklin Templeton and its SIMS, interns have an opportunity to work with multiple departments and organizations to gain perspective in how we lead the business with Tech. An FTT IEO Customer Success Intern at Franklin Templeton can expect to gain: Interns in the rotation program should expect to learn various skills including but not limited to: Enterprise service management, AWS, Project support, Business analyst skills, Corporate systems, Data tools AI, automation, and more! Key responsibilities may include: Xceptor Overview - Training and building a hands-on use case using Xceptor Tool MS Power Platform Overview - Training and Building a hands-on use case using Power Platform Tool Reflect, Q&A using Automation Tool Provide on-site technical support and customer service as well as remote user support. Escalate issues to the appropriate teams and drive to closure Manage the ticketing queues to ensure issues are prioritized and actioned Deep dive on PMO Attend capacity planning workshops Introduction to Snowflake and Databricks Analytics Tools Overview Usage and Cost Analysis Enterprise Architecture, EA Domains, and its services Various data platforms in FT and how is it used Data & Analytics Architecture Data & Analytics Engineering Ideal qualifications: Willingness to learn Intuitive Ambitious Accountable Team player, but able to work independetly. Ready to make moves? Apply today! When applying, please be sure to attach your resume. Applications without a resume file attachment will not be reviewed. Due to the large volume of applications anticipated, we may not be able to personally contact every applicant. If you are interested in applying to more than one Franklin Templeton internship, please apply for other internships that pique your interest. Compensation Range: This is a full-time internship where students will work approximately 40 hours per week and earn competitive hourly pay of $26 USD per hour. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. What makes Franklin Templeton unique? We believe that being a good corporate citizen is good business. To us, corporate citizenship means being accountable, serving our clients, being an employer of choice, managing our environmental impact, and supporting our communities. An emphasis on corporate citizenship is embedded in our culture, and is an important element of how we achieve success. We are also committed to your learning and development with resources focused around Experience, Exposure, and Education, to help you achieve your professional development goals. Franklin Templeton is an Equal Opportunity Employer. We are committed to equal employment opportunity for all applicants and existing employees and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. We invite you to visit us at Franklin Templeton Careers to learn more about our company, career opportunities and recruitment process. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation to search for, or apply for, one of our positions please send an email to accommodations@FranklinTempleton.com . In your email, please include the accommodation you are requesting and the job title and job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only requests for accommodations will receive a response. Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.