Automotive Assistant Service Manager at Frank Leta… · Cape…

Description

We are driven to positively impact the lives of our team members, our clients and our community.

JOIN OUR TEAM - It requires great people to provide great service, which is why we invest so much time recruiting and training our team.  We carefully select employees who embody our core values.  We hire people with these traits, train them on our business, and help them achieve their true potential both professionally and personally.  That is the Frank Leta Way.

What we offer:

• Work/ life Balance
• Positive & Professional Work environment
• Extensive training and growth opportunities
• Up to 4 weeks paid vacation and paid holidays
• Paid maternity and paternity leave
• Education reimbursement
• Flexible health insurance with HSA company contribution
• Paid life insurance, short and long term disability
• 401K match up to 25% discretionary match
• Medical/dental/vision benefits
• Employee discounted Vehicle purchase programs

Responsibilities:

• Knowledge in all aspects of automotive repair and maintenance
• Help keep an efficient and profitable service department 
• Analyze sales, gross, expenses and other performance metrics monthly to maintain profit goals. 
• Follow dealership processes, including write up, dispatch, multi point inspection and active delivery. 
• Display and train exceptional customer service in person, via email or phone. 
• Resolve client complaints and concerns as needed.
• Achieve CSI, Hrs/RO and ELR objectives. 
• Ensure staff maintain a safe working environment. 
• Maintain shop special tools and equipment and return when jobs are completed

Requirements:

• Valid driver’s license in good standing
• Ensures that customer vehicles are kept clean and undamaged
• Ability to identify problems quickly
• Ability to learn new technology, repairs and service procedures and specifications
• Lead the department in the Leta for Life Way. 
• Excellent customer service skills

Job Type: Full-time