Franchise Alpha
Manager - Telesales at Franchise Alpha in Remote
Skills
Job Description
Are you a skilled communicator with a knack for closing deals? We're seeking a Telesales Advisor to join our team and help us achieve our ambitious targets. As a Telesales Advisor, you'll be responsible for driving sales over the phone and nurturing strong customer relationships.
Key Qualities :
- Excellent communication skills
- People skills to handle customer inquiries and concerns
- Comfortable presenting products and services over the phone
- A commitment to helping the company grow by acquiring new customers and expanding our business.
Responsibilities and Duties :
- Contact potential and existing customers to introduce our products or services following provided scripts.
- Address customer inquiries and provide information about our offerings.
- Ask relevant questions to understand customer needs and close sales deals.
- Collaborate with the field sales team by directing qualified prospects to them.
- Maintain an accurate customer database by updating and entering information.
- Process orders efficiently and accurately.
- Resolve customer grievances to uphold the company's reputation.
- Go the extra mile to achieve sales quotas and set the stage for future sales.
- Keep detailed records of calls and sales, noting valuable information.
Qualifications and Skills :
- Proven experience in telesales or other sales/customer service roles.
- A track record of consistently meeting sales quotas, preferably through phone-based interactions.
- Proficiency in using relevant computer programs, including CRM software, and telephone systems.
- Ability to learn about our products and services and effectively communicate them to prospects.
- Excellent communication skills in English and one or more of the following languages: Hindi, Telugu, Kannada, Tamil, Bengali, Marathi, or Gujarati.
- Strong interpersonal skills and the ability to stay composed in the face of rejection.
- Exceptional negotiation skills with the capability to resolve issues and address customer complaints.