Fps Innovation Labs
Walk-in || Customer Support Associate - BPO… at Fps… · Pune(Kaly…
Mid LevelOn-sitePune(Kalyani Nagar)400000 INR–425000 INR/yr
Skills
Blended ProcessInternational Voice ProcessUS ProcessCustomer SupportInternational Call CenterInternational BPOExpression blendInternational voice
Job Description
Role & responsibilities
- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.
Preferred candidate profile
- HSC graduates with 1+ year of BPO experience (Voice, Chat, or Email)
- Undergraduates with 18+ months of BPO experience (Voice, Chat, or Email)
- Decent communication Skills
- Max 6 months gap allowed
- Immediate joiners preferred
- Willing to work onsite at Kalyani Nagar, Pune
Perks: Both-way Cab | 24x7 Rotational Shifts | 5 Days Working | Incentives & Bonuses
Monday to Friday
TIME: 1:00 PM 8:00 PM IST
VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014
Visit us and bring: Updated CV + Valid ID + a friend too
Send to this email your Full Name + Date + Time of Arrival for attendance: jonnamay.virtudazo@fpsinc.com