Security Supervisor at Foxwoods Resort Casino in Mashantucket, CT

Under the direction of the Shift Manager, the incumbent supervises assigned work areas and security officers providing exceptional customer service, professionally and courteously providing information and direction to guests and employees, always promoting a positive public image. High school diploma or GED as well as one (1) to two (2) years of casino/hotel security experience. The employee frequently is required to stand and walk. Must be able to deal with large numbers of guests and remain calm and professional under stressful situations. Ability to accurately complete complex reports requiring investigation and or follow-up. Ability to understand complex written and spoken instructions in English, short correspondence, and memos. Ability to write simple correspondence and detailed incident reports clearly in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Completion of company provided training programs: 40 hour Basic Security Training, Alcohol Awareness Training, Non-violent Crisis Intervention and CPR Certification along with any other training determined by the department is preferred. Certification in all departmental Standards and Procedures for their current position is preferred. The environment is that of a casino floor dealing with the general public in a fast paced atmosphere with a moderate amount of noise and smoke. The employee is frequently exposed to outside weather conditions.