General Manager 1- Aircraft Detailing Services at Foxtrot… · Wichita

Job Title: General Manager I

Location: Wichita Dwight. D Eisenhower National Airport (ICT)

Position Summary:

Foxtrot provides members of the aviation industry with top-of-the-line aircraft detailing, line service and facility cleaning services. We service a wide variety of aircraft and facilities both large and small!

The General Manager I (GM I) is responsible for overseeing all operational aspects of a location that has up to 15 team members, 1 service vertical of Private Aircraft Detailing, Commercial Aircraft Cleaning, Facility Cleaning, or MRO Detailing generating less than $1M in revenue. The GM 1 will report to the Regional Manager I/II.

This role ensures safety, quality, client satisfaction, onsite sales growth, and financial performance across all operations. The GM I works closely with department leads to manage staffing, scheduling, equipment, client relations, training, and adherence to company standards.

Key Responsibilities:

1. Safety and Compliance:

• Conduct regular inspections to ensure adherence to company safety policies and client-specific requirements.
• Identify safety gaps and implement corrective actions to maintain a safe working environment.
• Lead safety briefings, training sessions, and maintain collaboration with the Safety/Training Department.
• Participate in incident investigations and follow up on corrective measures.

2. Operational Management:

• Oversee daily operations across all service verticals within the location.
• Maintain staffing levels, approve schedules, and ensure efficient workflow.
• Monitor performance of supervisors and team leads, providing guidance and coaching as needed.
• Approve personnel actions such as raises, promotions, or disciplinary measures in alignment with ownership guidelines.

3. Equipment and Supplies:

• Evaluate and recommend equipment purchases and capital improvements within budgetary limits.
• Ensure maintenance and safety compliance of all equipment.
• Monitor inventory levels and coordinate timely supply procurement.

4. Client and Quality Management:

• Serve as the primary client liaison to address concerns, provide solutions, and maintain strong relationships.
• Ensure all projects meet quality standards and contractual obligations.
• Review operational reports, debriefs, and audits to maintain continuous improvement.

5. Training and Development:

• Identify training gaps and coordinate skill development for team members.
• Collaborating with department leads to ensure compliance with training protocols and standards.

6. Revenue and Financial Goals:

• Manage P&L for the location, monitor revenue, expenses, and labor costs.
• Identify new business opportunities and assist in bid or proposal preparation.
• Achieve financial performance targets, including revenue growth and cash flow objectives.

7. Onsite Sales and Service Growth:

• Act as the onsite sales lead, actively promoting and upselling Foxtrot services to existing clients, including add-on services, upgraded service packages, and additional service verticals.
• Build relationships with onsite decision-makers to uncover new service needs.
• Identify upsell and cross-sell opportunities during daily operations, walk-throughs, and client meetings, and follow up promptly with a recommendation or quote.
• Prepare quotes for add-on and ad-hoc service requests within approved pricing guidelines, escalating larger opportunities to the Regional Manager.
• Coach supervisors and team leads to recognize and report service opportunities they observe on the job.

8. Administrative Duties:

• Audit vehicles, equipment, and operational areas to ensure compliance with company standards.
• Maintain operational reports, checklists, and ensure data accuracy for leadership review.

Key Performance Indicators (KPIs):

• Location Checklist Compliance
• Revenue and Labor Goal Achievement
• Quality Audit Scores
• Staffing Levels and Turnover Rates
• Revenue Growth (15% YoY target)
• Upsell and Add-On Service Revenue
• Client Retention and Contract Renewals
• Cash Flow (35% target)

Qualifications:

• Proven knowledge of safety regulations and operational best practices.
• Proven experience in a managerial role with a focus on safety, scheduling, staffing, and quality control.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in documentation, payroll management, and inventory tracking.
• Ability to travel as needed and work flexible hours.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, Safety, or related field preferred.
• 1-3 years management or supervisory experience preferred, be willing to perform very physical work, and have open schedule availability.
• Relevant certifications in safety and management are a plus.

Working Conditions:

• Regular travel and occasional overnight stays are required.
• Ability to work flexible hours and be on-call for urgent issues.
• Lifting up to 50lbs, bending, and twisting
• Working with a high level of detail 8 to 10 hours per day
• Medically cleared to operate heavy machinery and perform all physical work
• The candidate needs to be excellent at communication and available by a cell phone with a consistent number.
• The candidate must have a valid driver's license and reliable

Compensation

• Non-Exempt
• Medical/Dental/Vision/Life Benefits available after a 60 day probation
• 401K with company match available with 1 year seniority
• PTO
• Job Type : Full-time
• Pay: $75,000-$80,000 per yearly salary

The Culture

FoxTrot is not a typical service company. We are a highly aggressive, tight knit, caring group of action oriented individuals.

We are growing at 70%+ per year due to our excellent reputation and high standards. This job may not be right for someone with extensive outside commitments or side hustles. We need your full focus.

We are fearless; our team is relentlessly building new, and robust systems. It is up to you to provide feedback on these systems. Don’t accept average, expect excellence from your leadership team.

The Rewards

Apply if you would like to contribute to building an organization that is large, great, and lasting. In the process, open your world up to extensive travel, learning opportunities, and career growth potential.

Start building your career today at FoxTrot Aviation.