IT Support Intern (Seasonal) at Fox Pest Control in Logan, UT

Summary: Fox Pest Control, a rapidly growing company recognized for its strong core values, is seeking IT Support Interns to join their support team for the summer of 2026. Interns will assist with IT operations, handling Tier 1 support requests, troubleshooting issues, and learning essential enterprise IT processes. Responsibilities: - Triage incoming tickets, acknowledge them promptly, and route or resolve based on priority - Handle Tier 1 requests including password resets, account lockouts, MFA resets, and basic access provisioning - Troubleshoot issues with PCs, laptops, phones, and peripherals for Office and Field staff - Assist with onboarding and offboarding workflows across our core systems - Document common issues and resolutions in our internal knowledge base - Communicate clearly with end users so they know their request has been seen, understood, and is being worked on - Escalate complex issues to senior team members with clear context and detail Required Qualifications: - Currently enrolled in a degree or certification program in IT, computer science, information systems, or a related field, or a recent graduate - Comfortable troubleshooting common Windows, Microsoft 365, and mobile device issues - Strong written communication. You can write a clear, friendly ticket update without needing it reviewed or revised by management - Customer-first mindset. Our internal users are your customers, and they deserve fast, respectful service - Reliable, organized, and able to manage multiple open tickets without losing track - Coachable. You ask questions, take feedback well, and learn quickly Preferred Qualifications: - Prior help desk, retail tech, or customer service experience - CompTIA A+ or CompTIA Security+ certificate - Familiarity with ticketing platforms, Microsoft Azure, or Microsoft Exchange - Exposure to CRM platforms such as Salesforce or FieldRoutes Required Skills: Windows Troubleshooting, Microsoft 365, Mobile Device Troubleshooting, Ticketing Systems, Account Management, CompTIA A+, CompTIA Security+, Microsoft Azure, Microsoft Exchange, CRM Platforms, Customer Service, Coachability