IT Support Intern (Seasonal) at Fox Pest Control in Logan, UT

Summary: Fox Pest Control is a rapidly growing company focused on developing confident leaders and providing outstanding service. They are seeking IT Support Interns to join their support team, where interns will gain hands-on experience in enterprise IT operations while supporting a large workforce. Responsibilities: - Triage incoming tickets, acknowledge them promptly, and route or resolve based on priority - Handle Tier 1 requests including password resets, account lockouts, MFA resets, and basic access provisioning - Troubleshoot issues with PCs, laptops, phones, and peripherals for Office and Field staff - Assist with onboarding and offboarding workflows across our core systems - Document common issues and resolutions in our internal knowledge base - Communicate clearly with end users so they know their request has been seen, understood, and is being worked on - Escalate complex issues to senior team members with clear context and detail Required Qualifications: - Currently enrolled in a degree or certification program in IT, computer science, information systems, or a related field, or a recent graduate - Comfortable troubleshooting common Windows, Microsoft 365, and mobile device issues - Strong written communication. You can write a clear, friendly ticket update without needing it reviewed or revised by management - Customer-first mindset. Our internal users are your customers, and they deserve fast, respectful service - Reliable, organized, and able to manage multiple open tickets without losing track - Coachable. You ask questions, take feedback well, and learn quickly Preferred Qualifications: - Prior help desk, retail tech, or customer service experience - CompTIA A+ or CompTIA Security+ certificate - Familiarity with ticketing platforms, Microsoft Azure, or Microsoft Exchange - Exposure to CRM platforms such as Salesforce or FieldRoutes Required Skills: Windows Troubleshooting, Microsoft 365, Mobile Device Troubleshooting, Help Desk Support, Ticketing Systems, CompTIA A+, CompTIA Security+, Microsoft Azure, Microsoft Exchange, CRM Platforms, Coachability, Customer-first Mindset