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Restaurant General Manager, The Wager at Four Seasons… · Naples
Skills
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.About the role:
We’re seeking a high‑impact Restaurant General Manager to lead a sports‑centric, experience‑forward restaurant and entertainment venue. This role blends hospitality leadership, financial discipline, food & beverage excellence, live sports culture, and hands‑on operational execution. If you thrive on filling the room, working the room, and pushing concepts to the next level—this is your arena.
A truly one-of-a-kind entertainment hub, The Wager delivers the energy of a modern sports pub with an expansive bar and multiple screens for optimal viewing, paired with a fully equipped games area and--marking a first for the Four Seasons brand--a regulation four-lane bowling alley.
What you will do:
Hire, train, coach, motivate, and manage all restaurant employees, including supervisors and assistant managers.
Build and sustain a positive, service‑driven culture that upholds brand, service, and operational standards.
Maintain a visible leadership presence on the floor, providing real‑time coaching, recognition, and support.
Create memorable guest experiences by engaging authentically, addressing concerns professionally, and accommodating special requests with care.
Support host teams in managing guest flow, seating, and arrival experiences to ensure a welcoming, organized environment.
Bring strong knowledge of major international sports and events, confidently engaging with guests and enhancing the social experience surrounding live programming.
Ensure quality, consistency, and presentation of all food and beverage offerings across breakfast, lunch, and dinner service.
Demonstrate strong knowledge of food, wine, spirits, and cocktail programs in an elevated yet approachable dining environment.
Collaborate with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef, and Sous Chefs to develop innovative menus and curated beverage programs that balance creativity, value, and profitability.
Plan, promote, and execute engaging guest activations throughout the year—including game‑day experiences and special events—to drive traffic, engagement, and revenue.
Oversee venue technology and entertainment platforms, including lighting, sound, bowling management systems, POS systems, reservation platforms, and arcade attractions.
Assist with beverage service and floor operations as needed to support high‑volume service periods and events.
Take an ownership‑minded approach to the business—understanding the local market, cultivating repeat guests, and continuously identifying opportunities for improvement and growth.
Contribute to long‑range planning and operational strategies that support sustained financial performance.
What you bring:
- College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
- Two to three years previous experience in a supervisory or assistant manager position in Food and Beverage.
- Strong leadership and conflict-resolution skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities in a fast-paced environment
- Requires working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.
- Requires ability to operate computer equipment and other food and beverage computer systems.
- Ability to read, write, and speak English.
- This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays. Day and evening shifts.
What we are offering you:
Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:
*Lucrative salary!
*Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
*Time off plans starting on the day of hire!
*An opportunity to be a part of a cohesive team in an inclusive work environment!
*Complimentary and discounted hotel stays around the world!
*Wellbeing and mental health initiatives and focused company!
*Embracement and promotion of diversity in our workplace!
*Complimentary employee meals and beverages!
*Tuition reimbursement!
Learn more about what it is like to work at Four Seasons-visit us:
Visa Requirements
US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.