Four Seasons Hotels and Resorts→
Housekeeping Office Supervisor at Four Seasons… · Whistler
Skills
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.We are seeking a Housekeeping Office Supervisor who will be a hospitality professional to coordinate Housekeeping daily operations. The ideal candidate will have a passion for flawless, anticipatory service and attention to details.
At Four Seasons Resort and Residence Whistler, the Housekeeping Office Supervisor assigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.
What you will do:
Open the department in the morning shift, print all needed reports.
Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems. Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors.
Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments.
Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings.
Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 4 pm.
Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards.
Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards.
Expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered.
Utilize and maintain the property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports.
Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met.
Assign rush rooms and rooms previously marked “Do Not Disturb” to Room Attendants in a timely manner, ensuring prompt service recovery.
Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience.
Maintain organized, legible, and up to date departmental records, forms, logs, and team packets in accordance with Four Seasons standards, ensuring sufficient supplies are available for the month.
Maintain accurate records of attendance for all housekeeping team members.
Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures. Any missing equipment must be reported to most senior Housekeeping Manager on duty and the Security Department immediately.
Maintain the housekeeping office in a clean, orderly, and professional condition at all times.
Report and respond promptly to any safety, security, or maintenance concerns, including Residence Club emergencies, ensuring swift and appropriate action to protect guests and team members.
Assist management with special projects and other administrative assignments as directed.
Conduct shift briefings and meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.
What you bring:
Two+ year experience working in luxury hotel housekeeping is considered an asset
Previous experience with Opera PMS and HotSoS is an asset
Exceptional communication skills, with fluency in spoken and written English
Strong organization skills and an eye for attention to detail
a Valid work authorization for Canada
What we offer:
$27.05 to $29.05 per hour
Winter Leisure Pass; ski pass or leisure benefit
Medical, Dental and Sick leave coverage
Retirement Benefits
Employee Travel Program; complimentary and reduced rates at other Four Season
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Front Office Manager to be flexible in working mornings, evenings, weekends, and holidays.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it’s like to work for Four Seasons:
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
We look forward to receiving your application!
*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.