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Guest Experience Concierge at Four Seasons… · Carlsbad
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.About the role
At Four Seasons Residence Club Aviara, the Guest Experience Concierge creates lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests.
What you will do
Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process.
Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.
Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions.
Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.
Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit.
Maintain a balanced bank and reconcile all transactions at the close of the shift.
Handle several telephone calls at any given time.
What you bring
Reading, writing and oral proficiency in the English language
Prior front office operations experience
What we offer
Hourly Rate: $23.25
401(k) Retirement Savings Plan
Excellent training and development opportunities
Exclusive discount and travel programs with Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Schedule & Hours
Full Time
Early morning, days, evenings, including weekends and holidays