Four Seasons Hotels and Resorts→
Administrative Assistant at Four Seasons… · Los…
Skills
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who strive to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with a genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
All-suite private island in the heart of French Polynesia. Spacious overwater bungalow suites, beachfront villa estates, and underwater adventures welcome you at this sand-fringed idyll in the heart of French Polynesia. From our renowned luxury resort in Bora Bora, take in the island’s best views of Mount Otemanu and toast sunsets from your overwater villa’s private plunge pool, marvel at the Tahitian night sky, or simply lose yourself in our lagoon, where the waters teem with exotic reef fish and colorful corals.
About the role:
This role is responsible for implementing, leading, and executing the general office administration functions of the Sales & Marketing Division, providing administrative support primarily for sales managers: Group and Travel Industry Sales Managers and the Commercial Director. Assist in the organization of Sales needs and act as a liaison with the resort’s ResComm/Reservations and Worldwide Reservations Operations (WRO) Call Diversion team members in conjunction with the Commercial Director. Provide back-up support to the Sales Managers and the entire commercial and marketing team. In addition, have a strong working knowledge of essential systems: Golden Sales and Catering (Delphi, FDC), Meeting Broker, RFP tools, Opera, and Sales Resource. This role is responsible for continuously striving to improve sales operations, maintain our integrity, and identify ways to automate and enhance the sales and marketing department’s daily processes.
What you will do:
- Implement and uphold office standards and procedures, ensuring the Sales & Marketing office is organized, professional, and maintained in accordance with Four Seasons guidelines.
- Provide comprehensive administrative support to the Sales & Marketing Division, coordinating daily office operations efficiently.
- Perform additional related duties and support projects as assigned, ensuring seamless operations and contributing to the overall success of the Sales & Marketing Division.
- Maintain files, invoices, expenses, schedules, and calendars for Sales & Marketing leadership, ensuring effective time management and coordination.
- Maintain Sales & Marketing onboarding, policy, and standard procedure manuals; update and distribute documentation as required.
- Answer the Bora Bora Satellite Sales Office telephone, take accurate messages, and respond in accordance with Four Seasons service standards.
- Manage all postal services and mail distribution for the division as required.
- Receive, prioritize, and respond to incoming emails in line with Four Seasons standards, and provide overflow email support as required.
- Prepare accurate and professional written correspondence, including inquiries, contracts, reports, letters, and emails using MS Office/Outlook, Opera, and Golden Sales & Catering (Delphi, FDC).
- Coordinate closely with the Reservations team to support both group and transient sales segments with reservation-related needs.
- Maintain up-to-date knowledge of resort offerings, amenities, activities, and promotions, confidently sharing information as needed.
- Maintain and update Sales & Marketing electronic systems and databases, ensuring data accuracy and integrity.
- Lead strong educational knowledge of Golden Sales & Catering and assist Group Sales and Meetings & Events Managers with proper system usage and data input.
- Utilize BI tools and Golden Sales & Catering to prepare and distribute sales production and performance reports for Sales Managers.
- Manage the RFP tool and actively participate in the lead-capture and distribution process.
- Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with coworkers and the planning committee.
- Serve as a brand ambassador of Four Seasons and the hotels.
What you bring:
- Diploma or bachelor’s degree in hospitality management, Administration, or related field.
- Minimum of three years of professional experience in a similar position.
- Experience within hospitality or luxury lifestyle is preferred.
- Reservations, Sales, or Administration experience are preferred.
- Excellent reading, writing, and oral proficiency in the English language.
- Strong command of MS Office Programs (Word, Excel, PowerPoint, Outlook).
- Experience with Opera and Delphi (Golden Sales & Catering) Systems will be an advantage.
- Work well under pressure, require multitasking, and be a team player.
- Ability to multitask in a high-volume and demanding environment.
- Detail-oriented, well-developed organizational skills and a strategic thinker.
- Strong problem-solving skills with an ability to manage multiple projects effectively.
- Candidates must have valid work authorization for the U.S.
What do we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Lunch Meal Allowance
- Medical, Dental, and Vision insurance program
- 401K Retirement Plan
- Comprehensive Time off Package including Vacation pay, Sick pay, and paid US Holidays
Schedule & Hours:
- Full-time remote position with flexible scheduling; ability to work a variety of shift hours and travel as needed to support business demands.
- Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that, due to the large number of responses we receive, only candidates under consideration for the above position will be contacted for an interview.
- The management level for this position is: Operations - Individual Contributor
- The transferring employee will be responsible for obtaining or will currently hold proper work authorization for the country in which the position is located.