Foundever→
Operations Manager at Foundever in Navi Mumbai
ExperiencedOn-siteNavi Mumbai1500000 INR–1600000 INR/yr
Skills
BPO Non VoiceNon Voice ProcessInternational Non VoiceChatInternational Chat ProcessBlended ProcessCustomer ServiceInternational Process
Job Description
- Candidates should be from BPO/BPM Background
- Chat background experience is required
- Telecom background experience is Preferred
- Total Experience - 10+yrs
- Relevant Experience - 1+ yrs (Manager on paper)
- Education - Any Graduate or 4 years Diploma
- Shifts - US (24x7)
- 5 days working
- Handling AM's & TL's
- Location: Airoli, Navi Mumbai
- College degree in Business Management/Administration or equivalent combination of education and directly related experience
- 4 or more years of directly related experience, including 2 or more years of supervisory experience.
- Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
- International Chat Experience; having Outbound experience will have an added advantage
- Shall operate in US shift timings, and would be required to stretch as and when required
- manager level into Telecom Domain for International contact center, US
- Appropriate communication and escalation of client issues to multiple levels of site and Operations management
- Client strategies to meet client/corporate goals and objective