Information Systems Intern at Founders 3… · Brookfield

Summary: Founders 3 is seeking an Information Systems Intern to support their IT team with day-to-day technology operations. The role provides hands-on experience in a corporate IT environment, assisting with IT support requests, onboarding, and device management. Responsibilities: - Monitors the IT ticket queue, performs initial triage, and routes issues to senior IT when needed - Provides general user support: password resets, account lockouts, basic Outlook, Teams, and Office troubleshooting - Assists with printer issues, peripheral connectivity, and other day-to-day desktop support requests - Helps with new hire onboarding: account creation tasks, device setup, and welcome calls / first-day walkthroughs - Administers company cell phones — Microsoft Intune enrollment, line provisioning through carrier portals, and lost / stolen replacement processing - Maintains hardware inventory and asset tagging; helps keep IT documentation current - Shadows senior IT on larger projects (network, identity, security) to build broader exposure - Light scripting (PowerShell, Python) on internal automation projects, if interested and time allows - Communicates clearly with end users — sets expectations, follows up, and escalates appropriately - Demonstrates good cybersecurity habits and follows F3 IT policies Required Qualifications: - Currently pursuing or recently completed an associate's or bachelor's degree in Computer Science, Information Technology, Information Systems, MIS, or a related field - Able to follow written or verbal instructions, ask good questions, and work through problems methodically - Comfortable saying 'I don't know yet' and figuring it out - Comfortable in a Windows environment with Microsoft 365 (Outlook, Teams, Word, Excel) - Curiosity about Intune, Entra ID, ticketing systems, and networking basics - Friendly, patient, and clear when working with non-technical users - Writes follow-ups that the recipient actually understands Preferred Qualifications: - CompTIA A+ (or similar entry-level cert) is a plus but not required - A valid driver's license is helpful for occasional site visits Required Skills: Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft Intune, Entra ID, PowerShell, Python, CompTIA A+, Patience