Program Coordinator- Credit Build at Foster Success · Indianapo…

Program Coordinator

Review of Applications to begin October 26, 2026

Position Overview

As part of the Foster Success team, the Program Coordinator advances the organization’s mission by ensuring teens and young adults have access to a continuum of programs and resources as they transition out of foster care. Working in close partnership with the Assistant Director of Program Delivery, the Program Coordinator helps ensure that Foster Success’ programs are delivered with care, consistency, and equity. The role centers on building relationships with participants, reducing barriers to access, and coordinating day-to-day program activities that promote financial well-being, personal stability, and overall wellness. Through this work, the Program Coordinator contributes to a culture of belonging and well-being across Foster Success’ impact areas and helps young people build the knowledge, confidence, and resources they need to thrive beyond foster care. The Coordinator reports to the Assistant Director of Program Delivery. This position will begin full-time, in person in Indianapolis, and will have an opportunity to become a hybrid or fully remote position after onboarding.

Organization Overview

Foster Success’s mission is to hear, support, and empower teens and young adults transitioning out of foster care on their journey to self-sufficiency. We are committed to improving the foster care system and ensuring that teens and young adults transitioning out of foster care are educated, housed, financially stable, employed, and connected to a support system by age 26. Our team accomplishes this through program delivery, policy change, and partnership developments in the areas of K-12 & post-secondary education, workforce development, health & well-being, financial empowerment, and youth engagement.

Primary Responsibilities

Program Administration

• Coordinate the day-to-day activities of the Insuring Foster Youth Trust Fund, Credit Build program, and distribution of Park Passes. The coordinator will primarily split time between coordinating the Insuring Foster Youth Trust Fund and Credit Build programs, while offering support to team members as needed. Review applications, collect required documentation, complete intake assessments, and disburse funds and referrals in a timely and organized manner. Coordinate with volunteers and act as the intermediary between young people for the Credit Build program. Provide input on system and process improvements. Problem solve and troubleshoot challenges as they arise. Support in additional, occasional projects as needed.

Participant Support

• Serve as the point of contact for young people seeking to engage in programs and for current participants in need of support. Support those seeking resource connections related to their financial well-being and empower young people in building long-term support networks. Work in partnership with young people across program areas.

Data Tracking and Reporting

• Maintain accurate documentation in the Salesforce system on a daily basis. Provide support in the management of participant databases and keeping up-to-date information. Support in data collection and analysis.

Payments

• Process payments for Credit Build and the Insuring Foster Youth Trust Fund. Work with third-party vendors to ensure timely payments are made. Track day-to-day spending to ensure compliance with monthly budgets. Track receipts and ensure organized record keeping.

Position Requirements

• Bachelor’s degree with 2 years of experience working with individuals affected by foster care, individuals from diverse backgrounds, or involved in the justice system

• Demonstrated success in the areas of program implementation, service coordination, and attention to detail ● Experience working with young adults between the ages of 14-26 from diverse backgrounds and the ability to create inclusive environments for both participants and partners.

• Demonstrates comfort working alongside teens and young adults with varying strengths and challenges.

• Ability to represent Foster Success with regional community partners, agencies, etc.

• Ability to work well independently and as a member of a highly integrated and diverse team.

Competencies

Candidates will be evaluated on the following competencies during the selection process, reflecting our values of Equity & Inclusion, Innovation, Impact, and Collaboration:

Youth-Centered Service & Support

Builds authentic, trust-based relationships with transition-aged youth, grounded in empathy, and trauma-informed practice. Collaborates effectively with internal teams and external partners to support youth engagement, connect young people to community resources, and empower them in navigating life decisions. Balances direct service with behind-the-scenes coordination to strengthen program outcomes and promote long-term well-being.

Data Management and Reporting

Demonstrates impact by maintaining accurate records, assisting with report preparation, and utilizing data management systems (e.g., Salesforce) to track participant progress. Committed to real-time, precise documentation to support program evaluation and continuous improvement efforts.

Cultural Humility & Inclusivity

Possesses a deep understanding of the complex needs and strengths of young people with foster care experience. Approaches all work with cultural humility, inclusivity, and a commitment to dismantling barriers that impact access to well-being, stability, and opportunity.

Problem-Solving and Adaptability

Responds with flexibility and calm to the evolving needs of young people and program demands. Demonstrates initiative in addressing logistical or participant-centered challenges, making thoughtful decisions with a focus on equity and impact. Thrives in fast-paced, dynamic environments with competing priorities.

Project Management

Effectively manages the day-to-day operations of multiple programs with precision and care. Demonstrates the ability to follow processes for intake, documentation review, resource disbursement, and program facilitation while contributing to ongoing process improvement. Proactively identifies and resolves challenges to ensure seamless service delivery.

All Foster Success employees are required to:

● Adhere to all policies and procedures outlined in the Foster Success employment agreements and the organizational Handbook, including all confidentiality requirements for all client information.

● Proficiency in computer skills and an experience with and knowledge of relevant software, particularly Salesforce, Zoom, Google, and Microsoft Products.

● Have access to a secure and reliable internet connection.

● Ability to work a flexible schedule that includes some weekends and/or evenings in order to meet responsibilities of this position and organizational goals.

● Must have reliable transportation for work-related travel.

● All team members are required to pass a background check and undergo fingerprint screening.