IT Customer Services Specialist at Fortrea in Burlington NC

Summary: Labcorp is a leading provider of diagnostic services, and they are seeking an IT Customer Services Specialist for their Burlington, NC location. The role involves providing first-level IT support to external clients through a call center, guiding users in troubleshooting and resolving issues with various systems, and managing support tickets. Responsibilities: - Telephone call center first level support for IT support for external clients - Support includes, but is not limited to, internet based & in-house patient management systems, printer and internet equipment support using both telephone and remote connection applications - Guide users through diagnostic and resolution steps for various systems - Support consists of extensive phone usage, email communication and support ticket management - Escalate complex issues to specialized IT teams when necessary - Stay up to date on internal systems, tools, and best practices through training and collaboration Required Qualifications: - 6 or more months of experience performing IT Support to Labcorp Diagnostic Atlantic Division - High School Diploma or GED - 6 or more months of experience managing multiple priorities in a high-volume IT call center environment - 6 or more months using Service Now in Labcorp environment to log and update tickets - 6 or more months using Labcorp Touch and Labcorp Link platform Preferred Qualifications: - Associates Degree Required Skills: IT Support, ServiceNow, Labcorp Touch, Labcorp Link, Call Center Support Benefits: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, Employee Stock Purchase Plan