Service Systems Engineer at Fortive in Norwich, England, GB

Job Description: Service Systems Engineer

Position Summary

The Service Systems Engineer is a lab-based technical role responsible for enabling, sustaining, and continuously improving service capabilities within assigned Fluke service laboratories. This role acts as the primary technical bridge between the lab and Service Engineering, Metrology, Quality, Design Engineering, MSD, Operations, and other cross-functional partners.

The Service Lab Engineer ensures the lab is prepared to successfully "land" new product introductions, engineering changes, service method updates, software transitions, equipment upgrades, and capability expansions. While NPI implementation is an important part of the role, the primary focus is maintaining and improving service lab equipment, calibration systems, test stations, measurement processes, automation solutions, and operational performance throughout the lifecycle of the products serviced.

The ideal candidate has a strong background in manufacturing engineering, test engineering, electrical engineering, automation, DFX, and/or metrology-related environments. This individual is hands-on, analytical, self-directed, and capable of solving complex technical problems while driving standardization and continuous improvement across the global Fluke service network.

Key Responsibilities

Service Capability & NPI Integration

• Serve as the primary technical point of contact for assigned service labs.
• Partner with Service Engineering to assess and prepare labs for new product introductions, including equipment, software, calibration capability, tooling, processes, and technician readiness.
• Support successful implementation of new service capabilities, engineering changes, software releases, and product transitions.
• Provide feedback to engineering teams on serviceability, lab readiness, process gaps, and improvement opportunities.

Test Systems, Metrology & Technical Support

• Maintain and improve test systems, calibration equipment, instrumentation, service stations, automated workflows, and measurement processes.
• Partner closely with Metrology to ensure compliance with measurement best practices, including traceability, uncertainty requirements, measurement integrity, and calibration alignment.
• Troubleshoot complex electrical, software, equipment, and process issues, providing technical leadership during escalations, line-down events, and other operational disruptions.
• Support measurement method validation, test process optimization, and continuous improvement of technical capability within the lab.

Product Lifecycle & Continuous Improvement

• Support implementation of engineering changes, service method updates, hardware and software upgrades, corrective actions, and stop-ship activities.
• Lead or support FBS initiatives including standardization, automation, kaizen events, capacity planning, line balancing, visual management, and root-cause problem solving.
• Identify and implement solutions that improve quality, efficiency, throughput, repeatability, technician effectiveness, and customer experience.
• Drive adoption of global best practices, standardized lab configurations, and scalable service solutions across the Fluke service network.

Cross-Functional Collaboration

• Build strong partnerships with Metrology, Service Engineering, Manufacturing Engineering, Design Engineering, Quality, MSD, Operations, and technician teams.
• Act as the bridge between engineering and lab operations, ensuring technical solutions are practical, sustainable, and executable.
• Promote knowledge sharing, global standardization, and continuous feedback loops that improve products, service methods, equipment, and laboratory performance.

Qualifications

Required

• Bachelor's degree in Engineering, Engineering Technology, or equivalent technical experience.
• 5+ year experience in one or more of the following areas:
  • Manufacturing Engineering
  • Test Engineering
  • Electrical Engineering
  • Service Engineering
  • DFX / Design for Serviceability / Design for Manufacturing
  • Automation or Process Engineering
  • Metrology, calibration, or measurement system environments
• Strong knowledge of technical equipment, instrumentation, test systems, calibration systems, or service lab operations.
• Ability to troubleshoot complex electrical, mechanical, software, process, or system-level issues.
• Strong analytical, root cause analysis, and structured problem-solving skills.
• Ability to interpret technical documentation, service procedures, engineering changes, test requirements, and equipment specifications.
• Effective communication skills with the ability to work across engineering, operations, quality, metrology, and technician teams.

Preferred

• Experience in a service lab, repair center, calibration laboratory, production test environment, or manufacturing technical support role.
• Familiarity with metrology concepts such as traceability, measurement uncertainty, calibration alignment, measurement method validation, and gage R&R.
• Experience with automated test systems, test sequencing software, data acquisition, LabVIEW, Python, C#, or similar tools.
• Experience supporting NPI, engineering change implementation, product lifecycle management, or service capability deployment.
• Knowledge of lean manufacturing, FBS, kaizen, standard work, visual management, line balancing, cell layout, and capacity planning.
• Experience working in a global organization with distributed teams, standardized processes, and shared technical platforms.

Success Profile

The successful Service Lab Engineer is a highly technical, hands-on problem solver who thrives in a laboratory environment and enjoys working directly with technicians, engineers, and operational leaders. They possess strong expertise in test systems, measurement science, service processes, and continuous improvement, while maintaining a practical approach to implementing solutions that improve safety, quality, delivery, and cost.

This individual develops trusted partnerships across Service Engineering, Metrology, Manufacturing Engineering, Quality, Design Engineering, MSD, and Operations to ensure service labs remain technically capable, globally standardized, and ready to support both current and future business needs. They are energized by solving complex technical challenges, improving laboratory performance, and building scalable solutions that can be leveraged across the Fluke service network.

About the Team

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.

A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

About the Company

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.