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Customer and Market Engagement Intern at Fortive in Minneapolis, MN
Skills
Job Description
Job Summary:
The Customer and Market Engagement Intern supports efforts to engage GI Fellows, Residents, and early-career clinicians in product innovation, research, and thought leadership. The role partners closely with the Customer Engagement team to capture clinician insights, support product feedback loops, and build a scalable conference abstract and research funnel that elevates clinician voices while advancing healthcare technology innovation.
Key Responsibilities:
Fellows & Residents Engagement
- Support outreach and relationship building with GI Fellows and Residents to engage them in innovation discussions and research initiatives
- Develop and maintain a structured database of Fellows and Residents engaged in product feedback and research efforts
- Assist in organizing virtual feedback sessions, surveys, and informal innovation discussions with trainees
- Capture and synthesize qualitative insights to share with Product, UX, and Marketing teams
Conference Abstract & Research Funnel Development
- Research key GI, anesthesia, and healthcare IT conferences relevant to clinical innovation and workflow optimization
- Identify and track abstract submission deadlines, requirements, and thematic priorities
- Help build and maintain a conference abstract tracker, including deadlines, target audiences, and submission status
- Support coordination of clinician authored abstracts, posters, and presentations in collaboration with internal teams and external partners
- Assist with early stage abstract ideation, outline development, and alignment to available data or case studies
Market & Competitive Research
- Conduct market research on trends in GI education, fellowship training, AI adoption, and clinical documentation innovation
- Monitor competitor approaches to engaging Fellows and Residents in research and innovation
- Summarize research findings into concise insights to inform engagement and thought leadership strategies
Customer Appreciation & Account Value Recognition
- Support the development of a customer appreciation framework grounded in account longevity, product adoption, and sustained use of Provation solutions
- Help define appreciation moments that recognize long standing customer relationships, milestone anniversaries, and years of continued partnership
- Assist in identifying and tracking account level usage indicators (e.g., years live, breadth of modules used, procedure volume, expansion over time) to inform when and how appreciation should occur
- Support recognition of accounts that demonstrate deep and consistent product utilization, operational reliance, and long-term commitment—not just episodic engagement
- Help align appreciation efforts to key lifecycle moments such as go live anniversaries, major upgrades, migrations, renewals, or meaningful expansion of product usage
Required Qualifications:
Education & Experience
- Currently pursuing a Bachelor’s degree in Healthcare, Public Health, Marketing, Business, Biomedical Sciences, or related field. Graduating December 2026 or later.
- Strong interest in healthcare innovation, clinical research, medical education, or healthcare technology
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail and ability to manage multiple workstreams
- Comfortable conducting research, synthesizing insights, and presenting findings clearly
- Proficiency in Microsoft Office (PowerPoint, Excel, Word); experience with CRM or research tools is a plus
About Company
Company
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.