Peer Support & Front Desk Coordinator at Forge Health in Paramus, NJ

Summary: Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing high-quality care. The Peer Support & Front Desk Coordinator will serve as the first point of contact for clients, ensuring a welcoming environment while managing front desk operations and providing peer support. Responsibilities: - Facility management including opening the office, maintaining a clean and safe environment, and reporting maintenance needs - Maintain and document compliance logs in alignment with clinic policies and regulatory standards - Greet and check in clients and visitors, ensuring a warm, professional, and trauma-informed experience - Manage front desk operations including phones, messages, and real-time scheduling support for client needs - Coordinate supply ordering and inventory to ensure clinic materials and forms are consistently available - Process and track medical record requests, ensuring confidentiality and timely release of information - Complete and monitor UDS uploads and related documentation in the electronic health record or designated system - Facilitate new client orientation, explaining clinic processes, group schedules, rights and responsibilities, and available support resources - Conduct outreach calls to clients missing from group, encouraging engagement and problem-solving barriers to attendance - Attend and, as appropriate, co-facilitate peer groups, modeling recovery principles and supporting group norms - Collaborate with clinical, medical, and billing teams to ensure accurate documentation, scheduling, and follow-up Required Qualifications: - Lived experience of recovery (SUD or MH) and willingness to share appropriately in a professional setting - Strong communication, organization, and multitasking skills, with comfort using EMR and basic office software Preferred Qualifications: - Prior experience in behavioral health, medical front desk, or customer service Required Skills: Electronic Medical Records (EMR), Medical record processing, Compliance documentation Benefits: Comprehensive paid time off package, Annual time off to volunteer, Parental leave, Annual continuing education allocations, Competitive medical, dental, and vision package, Annual subscription to a leading meditation app, An environment that fosters professional development including financing for advanced licensure and certifications, Internal supervision opportunities