IT Manager, End User Support Specialist,… at Ford Motor… · Marshall

IT Manager, End User Support Specialist, BlueOval Battery Park Michigan

Location: Marshall, MI, United States

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Ford’s legacy of innovation is about to reach new heights. Imagine being on the ground floor of something truly extraordinary. At BlueOval Battery Park Michigan, we’re not just assembling battery systems; we’re leading a transformation. As a key member of our start-up team, you’ll have a once-in-a-lifetime opportunity to launch a state-of-the-art manufacturing facility from the ground up. Imagine: you, at the forefront of the electrification movement, helping to bring the next generation of vehicles to driveways, job sites and highways everywhere.
At BlueOval Battery Park Michigan, you will...
• use your entrepreneurial skills and team mindset to come up with data-driven solutions
• build and lead an agile team to deliver the advanced technology that drives the future
• create a culture of trust, encourage diversity of thought and foster leadership in others
• be part of the historic transformation of the automotive industry.

In this position...
We're searching for an experienced and proactive IT Manager to build and lead the IT infrastructure and support for our new location. This is a unique opportunity to shape the technology foundation for both our office and manufacturing environments. Your hands-on technical skills and leadership will be key to ensuring our systems are not only robust and secure but also perfectly aligned with our production goals and business objectives.

What you'll do...

Infrastructure and Operations Management:

• Maintain site infrastructure: Oversee and maintain all local IT infrastructure, including servers, networks (LAN/WAN, Wi-Fi), workstations, and security systems.
• Manage production technology: Provide support for IT-connected manufacturing systems, such as Manufacturing Execution Systems (MES), ERP and other IoT (Internet of Things) devices on the shop floor.
• Ensure availability and continuity: Implement disaster recovery, business continuity and escalation plans to minimize downtime and ensure continuous availability of critical production IT services.
• Oversee daily IT functions: Monitor system performance and uptime, manage help desk workflows, and handle daily IT support and service delivery

Monitoring and security:

• Monitor IT systems: Track operational data and monitor systems for performance, reliability, and efficiency to ensure production targets are met.
  Enforce cybersecurity: Implement and enforce corporate cybersecurity policies to protect sensitive company data and systems. This includes monitoring for threats and ensuring data backups.
• Conduct system audits: Run regular system audits to ensure compliance with IT policies, licensing, and security standards.
• Ensure compliance: Adhere to relevant industry regulations and internal company policies, especially those related to data integrity and electronic records in specific industries like pharmaceuticals or defense.
• Align with corporate strategy: Act as the liaison between the local site and other IT functions, ensuring that local technology initiatives and policies align with enterprise-wide strategies.
• Manage IT budget: Assist in planning and managing the local IT budget for new equipment, software, and operational expenses.
• Manage vendors: Coordinate with external vendors and service providers to negotiate contracts, manage relationships, and ensure service level agreements (SLAs) are met.

Support and Continuous Improvement:

• Coordinate technical support: Coordinate onsite helpdesk groups responsible for employees support, troubleshooting hardware, software, and network issues.
• Optimize processes: Identify opportunities for process improvement, automation, and system upgrades to enhance efficiency and productivity.
• Document procedures: Create and maintain documentation for systems, processes, configurations, and disaster recovery plans.

Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts.

You'll have...

• Bachelor's degree in Information Technology, Computer Science, or related field
• 5+ years of IT experience, preferably in a manufacturing or industrial setting, including experience in a leadership or supervisory role.
• 5+ years of experience troubleshooting and administering networking elements, including LAN/WAN, VPN, VLANs, firewalls, and TCP/IP.
• 5+ years of Experience with Windows Server, Active Directory, Office 365, cloud solutions.
• 5+ years of experience supporting production-specific hardware and software (e.g., barcode scanners, MES, industrial PCs).
• 5+ years of experience supporting end user devices and technologies including, cellphones, laptops, printers, tablets and peripherals. Android, Mac and MS Windows
• 5+ years of experience managing IT helpdesk teams
  

Even better, you may have...

• Master's Degree in Computer Science or IT administration
• ITIL Foundation Certification

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is leadership level 6 and ranges from $115,500-$218,100.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/LL6

Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid with a requirement to be onsite four or more days per week. #LI-Hybrid

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