Fleet Admin Partner at Ford Motor Company in Remote

What you'll do...

• Manage new fleet customer onboarding, including assistance with initial product setup and training. 

• Execute day-day tactical requests from the vanity inbox, the Implementation PMs, and Account Managers.

• Manage exceptions to ensure processes and requests are followed on and resolved.

• Take ownership of escalated issues by applying critical thinking and problem-solving to identify and implement solutions.

• Ensure client expectations and internal metrics are being met.

• Proactively manage customer groups and contacts to reduce defects.

• Work directly with Account managers on customer reviews to help analyze fleets and meet customer needs.

• Manage customer asset inventory.

• Consolidate data from multiple systems and resources.

• Support vehicle termination requests.

• Create new reports and generate recurring reports to support customer requests.

You'll have...

• High school diploma or equivalent required. Bachelor’s degree preferred (equivalent customer service experience may be considered in lieu of degree).

• 1+ years of experience in fleet management field required

• Proficiency in Microsoft suite of programs.

• Strong knowledge of Excel, including formulas, VLOOKUPs, and pivot tables.

• Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.

Even better, you may have...

• Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment, specifically as it concerns solution development. 

• Strong interpersonal skills, both for building relationships with clients and effectively communicating with other members of the Sales, Onboarding, and Account Management teams.

• Comfortable working without assigned swim lanes in a fast paced, highly collaborative environment.

• Courageous and persuasive in pursuit of doing what's right for the customer and the business.

   

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service 
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day 
• Paid time off and the option to purchase additional vacation time. 

This position is open to salary grades 6-8 and ranges from $74,300-$166,200.  

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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