Controls and Assurance Specialist at Ford · Royale…

This role provides critical oversight and quality assurance for our outsourced retail savings business, ensuring the service provider delivers compliant, high-quality operations in alignment with regulatory standards and internal policy.

As a Controls and Assurance Specialist, you will be the primary guardian of operational integrity for our savings business. Reporting to the Contracts & Operations Manager, your mission is to ensure that our third-party partner operates within the strict governance and quality assurance frameworks required for outsourced banking services.

You will act as the vital link between our internal teams and our external partner, ensuring that every process, policy, and regulatory obligation is met with precision. This is a high-impact role for a detail-oriented professional who excels at managing complex partnerships and maintaining "gold standard" compliance.

Please note: This role is an 18 month fixed term contract.

Responsibilities

Key Responsibilities

• Partnership Oversight: Provide day-to-day oversight of the third-party service provider, acting as the lead contact for service issues, escalations, and complex requests.
• Governance & Compliance: Maintain the necessary controls and quality assurance frameworks required for outsourced retail banking. You will ensure full adherence to industry outsourcing regulations and internal policies.
• Operational Assurance: Execute regular and ad-hoc assurance checks to validate that critical outsourced services are performing effectively and compliantly.
• Risk & Incident Management: Lead the reporting and analysis of operational incidents, breaches, and complaints, identifying root causes and driving improvement opportunities.
• Performance Analytics: Prepare, compile, and present detailed performance reports to senior leadership committees, using data to tell the story of the partner’s performance.
• Operational Resilience: Coordinate business continuity and disaster recovery planning, including leading annual reviews and managing the participation in large-scale partner testing and audits.
• Change & Financial Control: Manage the governance of operational changes, ensuring they meet contractual requirements, while also validating monthly partner invoices and tracking change budgets.
• Subject Matter Expertise: Serve as the internal expert for all outsourced operations, supporting due diligence activities and maintaining up-to-date procedures in line with regulatory shifts.

Qualifications

What You’ll Bring

Essential Skills & Experience:

• Relationship Management: Exceptional skills in building professional relationships and communicating effectively with both senior internal stakeholders and external partners.
• Analytical Mindset: A strong ability to review performance metrics and financial data to identify trends, risks, and opportunities for enhancement.
• Precision & Detail: High level of accuracy in written and verbal communication, with a focus on maintaining rigorous audit readiness.
• Self-Driven Approach: A proactive "self-starter" capable of managing multiple complex workstreams simultaneously while delivering high-quality results.
• Regulatory Understanding: A foundational understanding of working with third-party providers and the importance of "Fair Treatment of Customers" in a regulated environment.
• Problem-Solving: The ability to follow established processes while knowing when to apply innovative thinking to resolve complex operational challenges.

Desirable:

• Experience in retail banking or financial services operations.
• Familiarity with operational risk event identification and data protection incident reporting.

The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability

This position is based in Dunton, and it is expected the successful candidate will be able to attend the Dunton Campus for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.

As part of our pre-employment checks process, successful candidates will be required to undergo a criminal record check. This will be conducted in line with the Rehabilitation of Offenders Act 1974 and applied only to unspent convictions.