Data Analyst - Customer Intelligence at Foot Locker · New York…

Fully Remote; US only

At this time, Foot Locker will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

We are seeking a highly skilled Data Analyst to join the Customer Intelligence team within our Data & Analytics organization. The ideal candidate will play a crucial role in enhancing the quality and usage of our existing data products as well as providing the business with actionable customer insights. This role involves facilitating improvements and additions to our customer data through new profile-stitching requirements, performing in-depth analysis, and providing actionable recommendations to the teams on data integrity issues. The Data Analyst will support investigations, provide feedback on appropriate fixes, QA those fixes, and deliver valuable insights to business teams across the organization. This role will focus on driving deep customer insights across identification, lifecycle, segmentation, and engagement.

· Work to develop and optimize dashboards and reports to provide clear and actionable insights to stakeholders.

· Facilitate improvements and additions to customer data through new identification requirements.

· Build analytics for customer identification, transactions, and stitching across systems (loyalty, e-comm, POS, CDP).

· Partner with the engineering team to optimize Customer Data Platform (CDP) data structures, identity resolution logic, and audience creation.

· Measure omnichannel behaviors and bridge insights across in-store, and online.

· Perform comprehensive analysis in Adobe Analytics and other web analytics tools to extract meaningful insights.

· Provide actionable recommendations to business teams and Senior Leadership based on data-driven insights.

· Support data integrity investigations and provide feedback on appropriate fixes.

· Implement data validation processes and continuous monitoring to maintain high data quality standards.

· Deliver key findings to business teams through actionable customer insight presentations and direct engagement, resulting in improved decision making.

· Utilizing SQL, Power BI, Adobe Analytics and other analytical toolsets, support all organizational partners by developing an expert-level understanding of our full suite of customer and web/eCommerce analytics.

· Measure, report, and strategize customer metrics to support eCommerce, Retail, and Marketing campaign growth opportunities.

· Bachelor’s degree in business, Marketing, Computer Science, Analytics or equivalent required

· 2 years minimum experience writing advanced SQL queries required

· Experience with data integrity and quality assurance processes are required

· Understanding of Customer Analytics concepts, metrics and definitions such as customer identity, omnichannel behavior, Customer segmentation, Demand, Purchase patterns, etc., with ability to define success metrics within the context of a given business question.

· 1 year of hands-on experience in at least one analytics-oriented programming language such as Python, Scala or R is preferred

· Experience with Adobe Analytics and/or Google Analytics a plus

· Basic knowledge of statistics/statistical methods

· Strong Microsoft Excel Skills

· Strong analytical skills with the ability to interpret complex data and provide actionable insights

· You are a self-motivated team player with the ability to communicate clearly and effectively with both technical and business teams.

At Foot Locker, we value innovation, authenticity, and integrity in all that we do.  To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments.  To ensure a smooth and secure experience, please review the following guidelines:

• Cameras must be on for all virtual interviews.
• AI tools are strictly prohibited during interviews or assessments.

We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience.

The annual base salary range is $70,000 - $100,000/ year. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below. 

Foot Locker Benefits: 

• Employee Discount 
• Paid Time Off 
• Medical | Dental | Vision Coverage 
• 401(k) | Roth 401(k) 
• Stock Purchase Plan 
• Life Insurance 
• Flexible Spending Account 
• Opportunities for Advancement 
• Tuition Reimbursement for Qualified Courses 
• Strong Company Culture 
• Employee Resource Groups 

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