Foodhub→
Sr.Technical Engineer at Foodhub in Chennai, Tamil Nadu, IN
ExperiencedOn-siteFull-timeChennai, Tamil Nadu, IN
Skills
pos systemspayment processing workflowsemvnfccard payment deviceslanwantcp/ipvpnfirewallsandroidioslog analysismdm toolsremote support toolscommunicationinterpersonal skillscustomer-handling skillsproblem-solvinganalytical mindsetteamworkcoordination
Job Description
Years of Experience: 2 - 5 years of International Technical Support Experience
Key Responsibilities
- Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads
- Troubleshoot POS software, hardware, and peripheral devices
- Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)
- Handle payment transaction, settlement, and connectivity issues
- Perform device provisioning, configuration, and MDM management
- Provide remote troubleshooting support to field devices
- Analyze system logs and escalated incidents to identify root cause
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with Level 1, Level 2, Level 3 teams and external vendors
- Ensure issues are resolved within defined SLA timelines
- Maintain clear and professional communication with clients throughout the issue resolution process
Requirements
Required Technical Skills
- Knowledge of POS systems and payment processing workflows
- Understanding of EMV, NFC, card payment devices
- Networking basics: LAN/WAN, TCP/IP, VPN, Firewalls
- Experience with Android & iOS device support
- Log analysis and troubleshooting skills
- Familiarity with MDM tools and remote support tools
Soft Skills & Other Requirements
- Good communication skills (verbal & written)
- Strong interpersonal and customer-handling skills
- Problem-solving and analytical mindset
- Ability to work in a fast-paced support environment
- Flexible to work in rotational shifts, including night shifts
- Team player with strong coordination skills